Vasavi Reddy Kothapally
Invermere,BC
Summary
Results-driven professional with over 2 years of experience in customer service, data management, and insurance advisory. Proven ability to manage multiple systems and process high volumes of transactions efficiently while ensuring data accuracy and exceptional client service. Experienced in handling inquiries and managing administrative tasks related to employee lifecycle events, contributing to streamlined operations. Committed to delivering outstanding HR services and eager to support the dynamic environment of Deloitte
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Westland Insurance
Invermere, Canada
01.2024 - Current
- Process approximately 40 ICBC transactions daily, including vehicle purchases, ownership transfers, driver licensing services, and auto insurance policy renewals, ensuring accuracy and timely processing
- Simultaneously manage multiple systems (e.g., ICBC, Acturis, Allianz, Phoenix) to complete insurance transactions and support customer service efforts in a fast-paced environment
- Provide comprehensive insurance advice and services to clients, addressing a range of inquiries related to home, auto, and travel insurance
- Ensure compliance with Privacy Protection Act when handling sensitive client data, and maintain up-to-date records in customer management systems
- Collaborate with senior staff and escalate complex issues for resolution, ensuring high levels of customer satisfaction
- Continuously enhance product knowledge and customer service skills, securing a General Insurance Level 1 License within 45 days of joining
Customer Service Specialist
London Drugs
Vancouver, Canada
01.2022 - 11.2023
- Delivered exceptional customer service in a high-volume environment, responding to client inquiries and resolving issues efficiently, ensuring all service level agreements (SLAs) were met
- Managed customer accounts, ensuring accurate data entry and providing follow-up on client issues, maintaining strong relationships and repeat business
- Handled escalated customer complaints, working proactively to resolve issues and achieve high customer satisfaction ratings
- Coordinated with various teams to address complex customer concerns, streamline operations, and support overall customer service excellence
Camp Counsellor
Voice4Girls
Hyderabad, India
12.2019 - 01.2020
- Facilitated engaging educational and recreational activities for children, promoting inclusivity and ensuring safety within a group of 30+ campers
- Designed and led programs focused on leadership development, ensuring that each child had a safe, engaging, and educational experience
- Collaborated with other counselors to improve the camp's overall experience and foster a supportive environment for all participants
Education
Post-Degree Diploma - Business Administration (Specialization in HR Management)
Langara College
Vancouver, BC, Canada09.2023
Bachelor of Business Administration - HR Management
Ethames Degree College
Hyderabad, Telangana, India12.2020
Skills
- HR Systems & Data Management
- Customer Relationship Management (CRM)
- Administrative Assistance
- Multitasking & Time Management
- Problem-Solving & Adaptability
- Team Collaboration
- Negotiation abilities
- Data interpretation
- Client assessment
Certification
- General Insurance Salesperson Level 1 License, Insurance Council of British Columbia, 02/01/24
- Fundamentals of Insurance, IBABC Education, 01/01/24
- Autoplan Basics for Brokers, ICBC, 01/01/24
- Drivers Services - Customer Service Representative, ICBC, 02/01/24
- Responsible Adult 20-hour Course, Rogers Society, 11/01/23
- Fundamentals of Waterfall Project Management, Project Management Institute, 03/01/23
- Fundamentals of Agile Project Management, Project Management Institute, 03/01/23
- Hootsuite Platform Certification, Hootsuite, 10/01/22
Projects
Project Management of Tissa's Home-Based Baker Online Ordering System, 02/01/23 - 04/30/23
Led a project to develop an online ordering system for a home-based bakery, overseeing stakeholder communication, risk management, and task prioritization. Collaborated with a web designer to ensure seamless user experience and on-time project delivery using Work Breakdown Structure (WBS) and critical path analysis.
Enhancing Employee Retention: A Data-Driven Study at Big C Mobiles Headquarters, 08/01/20 - 10/31/20
Conducted a study analyzing employee retention strategies, surveying 200 employees to assess job satisfaction and identify key factors influencing retention. Utilized Excel and SPSS to process data and provide actionable insights, including recommendations that could reduce turnover by 15%.
Languages
- English, Fluent
- Telugu, Native
- Hindi, Fluent
Timeline
Insurance Advisor
Westland Insurance
01.2024 - Current
Customer Service Specialist
London Drugs
01.2022 - 11.2023
Camp Counsellor
Voice4Girls
12.2019 - 01.2020
- General Insurance Salesperson Level 1 License, Insurance Council of British Columbia, 02/01/24
- Fundamentals of Insurance, IBABC Education, 01/01/24
- Autoplan Basics for Brokers, ICBC, 01/01/24
- Drivers Services - Customer Service Representative, ICBC, 02/01/24
- Responsible Adult 20-hour Course, Rogers Society, 11/01/23
- Fundamentals of Waterfall Project Management, Project Management Institute, 03/01/23
- Fundamentals of Agile Project Management, Project Management Institute, 03/01/23
- Hootsuite Platform Certification, Hootsuite, 10/01/22
Post-Degree Diploma - Business Administration (Specialization in HR Management)
Langara College
Bachelor of Business Administration - HR Management
Ethames Degree College
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