Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vasavi Kantamneni

Toronto,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Corporate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Paladin
Toronto, ON
05.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Effective liaison between customers and internal departments.
  • Cross-trained and provided back up for customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Medical Coder

AGS Health
Hyderabad, AP
11.2018 - 03.2020
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Used CRS to assign procedure and diagnostic codes to patient records for billing purposes.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Entered orders into EMR system efficiently and without errors.
  • Coded inpatient charts at rate of 5 per hour or 40 per day.

Education

GED -

Seneca College of Applied Arts And Technology
North York, ON
12.2021

Bachelor of Science -

Vignan
India
04.2018

Skills

  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Inbound and Outbound Calling
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Customer Service and Assistance
  • Patient and Empathetic

Timeline

Customer Service Representative

Paladin
05.2021 - 08.2022

Medical Coder

AGS Health
11.2018 - 03.2020

GED -

Seneca College of Applied Arts And Technology

Bachelor of Science -

Vignan

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Vasavi Kantamneni