Varun Vig
Bedford
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Manager
Concentrix Technologies
11.2022 - Current
- Handling daily work management tasks for 26 members in team, managing schedules, coaching, and training activities.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Team Manager
Dell Technologies
11.2012 - 08.2021
- Led employee relations through effective communication, coaching, training, and development.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
- Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Defined clear targets and objectives and communicated to other team members.
Client Technical Associate
HCL BPO Services
07.2011 - 06.2012
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Enhanced system efficiency by optimizing and streamlining technical processes.
- Served as a subject matter expert on various technology topics, providing insights and recommendations to both technical and non-technical stakeholders.
- Ensured data security compliance by implementing robust policies and procedures across all systems and networks.
Education
Post Baccaleuratte Diploma in Business Management - Business Management
Cape Breton University
Sydney, NS04.2023
Bachelors in Computer Application - Computer Applications Development
Panjab University
Punjab, India04.2010
Skills
- Employee Scheduling
- Workforce Planning
- Operational Excellence
- Game strategy
- Influencing skills
- Team Leadership
- Decision-Making
- Customer Relationship Management
- Performance Evaluation
- Human Resources Management
- Business Administration
- Work Planning and Prioritization
Accomplishments
- Currently working as a Team Manager at Concentrix Technologies Ltd., Handling daily work management tasks for 26 members in team like approving attendance timecards, managing schedules, weekly and monthly coaching and scorecard discussions and upskilling development and training activities., Managing new hire batches onboarding on production floor and ensure smooth transition from training to production roles., Assisting operations management on daily basis like activation of employee ID and provisioning workday tasks wherever required.
- Accomplishments from Dell Technologies, Awarded Titan Award Four times., Awarded Michael Dell Champion Award Two times FY16 & FY17., Awarded Bronze Award in Q4FY17 & Q2FY18., Promoted as ARE in 01/14., Promoted as TSS/L2 in 08/16., Awarded Special Recognition Award Two times., RE of the quarters Five times in Inbound Tech Support and SSR team., Awarded Productivity Champion Award Two times., Amongst the top stacks rank holders consecutively for the last 2 years in Dell., Rated Best for last 2 Years for annual Appraisals FY15 & FY16.
Professionaljourney
- Team Manager, Apple Technical Support process, Concentrix Technologies, 11/2023 – Till Date
- Senior Advisor, Apple Technical Support Process, Concentrix Technologies, 11/2022 – 11/2023
- Team Manager, ITS, Dell, Dell Technologies, 11/2012 – 08/2021
- Client Technical Associate, HCL BPO Services Pvt. Ltd., HCL BPO Services, 07/2011 – 06/2012
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Educationcertifications
- Post Baccalaureate diploma in Business Management, Cape Breton University, 2023
- Matriculation, 2005
- Higher Secondary, 2007
- Graduation: BCA, Panjab University, 2007-10
- ITIL Certified
Parents
Mrs. Sunila Vig, Mr. Ashok Vig
Personal Information
- Date of Birth: 10/12/89
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Certification
- ITIL Certified, Dell - 2015
- CCNA Certified, HCL Technologies - 2011
- CISCO Certified, Dell - 2016
Timeline
Team Manager
Concentrix Technologies
11.2022 - Current
Team Manager
Dell Technologies
11.2012 - 08.2021
Client Technical Associate
HCL BPO Services
07.2011 - 06.2012
Post Baccaleuratte Diploma in Business Management - Business Management
Cape Breton University
Bachelors in Computer Application - Computer Applications Development
Panjab University
- ITIL Certified, Dell - 2015
- CCNA Certified, HCL Technologies - 2011
- CISCO Certified, Dell - 2016
Similar Profiles
Angele E AlamiAngele E Alami
Team Lead - Sales and Service at Concentrix TechnologiesTeam Lead - Sales and Service at Concentrix Technologies
Harman HarmanHarman Harman
Senior Technical Support Advisor at Concentrix Technologies Services LtdSenior Technical Support Advisor at Concentrix Technologies Services Ltd
Kelechi AfricsKelechi Africs
Technical Advisor at Concentrix Technologies (Canada)Technical Advisor at Concentrix Technologies (Canada)