Summary
Overview
Work History
Education
Skills
Timeline
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Varun Varghese

Edmonton,AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Assistant

V&V Hollowbricks And Interlocks
Kannur, Kerala
01.2023 - 11.2023
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Created and maintained databases to track and record customer data.

Customer Service Representative

Loblaws
Barrie, ON
02.2020 - 12.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Post Secondary Certificate - Office Administration

Georgian College of Applied Arts And Technology
Barrie, ON
01.2021 - 08.2021

Skills

Process optimization

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Timeline

Administrative Assistant

V&V Hollowbricks And Interlocks
01.2023 - 11.2023

Post Secondary Certificate - Office Administration

Georgian College of Applied Arts And Technology
01.2021 - 08.2021

Customer Service Representative

Loblaws
02.2020 - 12.2022
Varun Varghese