Varun Varghese
Edmonton,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
V&V Hollowbricks And Interlocks
Kannur, Kerala
01.2023 - 11.2023
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
Customer Service Representative
Loblaws
Barrie, ON
02.2020 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Post Secondary Certificate - Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON 01.2021 - 08.2021
Skills
Process optimization
Meeting minutes
Office administration
Spreadsheet management
Technical Support
Writing reports
Scheduling
Performance improvement
Relationship building
50 WPM typing speed
Staff Management
Office management
Timeline
Administrative Assistant
V&V Hollowbricks And Interlocks
01.2023 - 11.2023
Post Secondary Certificate - Office Administration
Georgian College of Applied Arts And Technology
01.2021 - 08.2021
Customer Service Representative
Loblaws
02.2020 - 12.2022