Varun Sumedhan
Vaughan,Canada
Summary
Results-driven and detail-oriented professional with a strong track record of managing multiple priorities efficiently and with a positive attitude. Known for being organized, dependable, and proactive, with a demonstrated ability to take on added responsibilities to support team and company goals. Hardworking and passionate, with excellent organizational and interpersonal skills, eager to contribute to delivering exceptional customer experiences. Proven ability to drive project success through clear communication, collaboration, and a customer-first mindset.
Overview
12
12
years of professional experience
Work History
Customer Service and Sales(Fleet Division)
Blueflower General Services
01.2023 - 08.2024
- Expertly resolves difficult customer issues, aiming to get things sorted on the first call
- Assisting customer queries about rent, payment plans, accident deductible clauses and traffic violations. Also handle monthly follow ups and maintenance updates.
- Accurately process monthly payments, collateral deposits, refunds and POS payments.
- Managed cash drawer, balancing cash receipts and payments, and reconciling daily transactions.
- Was instrumental in identifying and testing a new software to track and manage inventory and customer billing.
- Efficiently handled an average of 25 customer inquiries per day, consistently achieving a 30% success rate in converting interactions into sales.
- Implemented robust cost effective purchase processes to acquire vehicles, spare parts, and other fleet-related assets at competitive prices. Conducted rigorous vendor evaluations and negotiations, keeping database records resulting in 7% cost savings on fleet related expenses mainly periodic service costs and minor repairs.
Purchase Officer and Client Services
Invoubid Infratech Pvt Ltd.
01.2016 - 11.2022
- Coordinated with internal teams and external vendors to gather product details, ensuring timely and accurate information delivery for project planning.
- Responded promptly to urgent material requests, demonstrating problem-solving and a service-oriented approach under pressure.
- Maintained organized records of orders, deliveries, and invoices, supporting smooth operations and quick issue resolution.
- Investigated and resolved invoice discrepancies while following up with accounts to ensure on-time vendor payments.
- Negotiated best prices and delivery terms, balancing cost-efficiency with client and project needs.
- Handled post-purchase tasks like warranty claims and special installations, ensuring high-quality support and follow-through.
- Anticipated stock requirements and monitored inventory, enabling seamless service continuity and proactive planning
Senior Procurement and Client Servicing Specialist
Lampearth General Trading LLC
05.2014 - 12.2015
- Preparation of bidding documents for UN bids, Govt of Canada bids, and DOD Military bids, RFQ, RFPs and Purchases. Releasing purchase order accurately and managing purchase cycle till delivery.
- Responsible for Sourcing, comparing and evaluating offers from suppliers for most competitive offers
- Direct purchase from overseas office manufacturers ensuring cost effectiveness and expedited timely delivery to bases.
- Managing supplier relations, vendor management, internal customers and negotiating contracts, prices, timelines, etc. Responsibilities include managing vendors, reports, researching, handling blanket purchase orders and annual maintenance contracts
- Releasing Purchase orders and creates work orders in SAP after verifying lead times and payment terms
- Collaborated with cross-functional teams to plan and achieve project goals on time and within budget
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Client Service/Procurement Executive
Redorange EXIM Pvt Ltd
03.2012 - 05.2014
- Purchasing of all types of materials ensuring product quality (civil, electrical, plumbing, hardware, carpentry, safety equipment, etc.)
- Processing orders once awarded, market research, renegotiating rates and payment terms with vendors
- Built relationships with vendors and contractors to negotiate ideal terms for purchases
- Resolve supply, product quality, service, delivery and invoicing issues with vendors
- Managed procurement team to ensure accurate delivery of products, reports and services while maintaining quality standards and computer system integrity.
- Proactive in securing data of industry developments, market dynamics, and pricing structures.
Education
MBA - Supply Chain and Logistics Management
Annamalai University
IndiaBA - Sociology
Annamalai University
IndiaSkills
- Communication skill
- Problem solving
- Interpersonal skill
- Technical proficiency
- Time management
- Team work
- Active listening
- Documentation
- Quality Assurance
- MS Office
Timeline
Customer Service and Sales(Fleet Division)
Blueflower General Services
01.2023 - 08.2024
Purchase Officer and Client Services
Invoubid Infratech Pvt Ltd.
01.2016 - 11.2022
Senior Procurement and Client Servicing Specialist
Lampearth General Trading LLC
05.2014 - 12.2015
Client Service/Procurement Executive
Redorange EXIM Pvt Ltd
03.2012 - 05.2014
MBA - Supply Chain and Logistics Management
Annamalai University
BA - Sociology
Annamalai University
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