Varun Sojitra
58-2005 Tracey Street, Brandon
Summary
Highly motivated and results-driven banker with over 10 years of experience in the financial service industry. Expertise in personal and commercial banking, with a proven track record of developing and maintaining strong client relationships, increasing revenue, and ensuring compliance with regulatory standards. Adept at assessing financial needs, providing tailored banking solutions, and managing portfolios to achieve client satisfaction and business growth. Strong organizational skills, attention to detail, and a commitment to delivering exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tempo Little Chief’s Place
07.2024 - Current
- Interact directly with customers, both in-person and sometimes over the phone to understand their needs and preferences
- Handling customer complaints, processing returns or exchanges, providing product information, and ensuring customer satisfaction
- Balanced cash drawer at the beginning and end of each shift, accurately reconciling discrepancies
- Followed store policies and procedures to ensure accurate and secure transaction handling.
Branch Manager
Bank Of Baroda
05.2014 - 06.2024
- Strong background knowledge in retail lending products
- Experienced in leading people and coaching to achieve growth and exceptional service
- Oversaw the credit evaluation process for new and existing clients, ensuring thorough assessment of creditworthiness
- Promoted the features, advantages and benefits of different banking services and assisted customers in determining banking products best suited to their needs
- To conduct detailed financial analysis of corporate clients to establish and annually adjust borrowing limits, optimizing credit distribution based on comprehensive risk assessment
- Developed and implemented sales strategies for identify target markets and customer segments to achieve business goals
- Worked in a broad range of financial transactions in an accurate and efficient manner.
Education
Bachelor of Engineering - Electronics And Communication
North Gujarat University
Gujarat-India07.2010
Skills
- Adaptive team player
- Retail Marketing
- Problem-solving
- Verbal and written communication skills
- Able to relate with multicultural customers
- Customer Relationship Management (CRM)
- Critical Thinking
- Analyzing financial performance metrics to inform decision-making
- Active Learner
Languages
English
Hindi
Gujarati
Certification
- “Canadian Security Course” issued by CSI (Canadian Security Institute) – Part I(Cleared) and pursuing Part II.
- “CAIIB – Certified Associate of Indian Institute of Bankers” issued by IIBF
- “JAIIB – Junior Associate of Indian Institute of Bankers” issued by IIBF
Timeline
Customer Service Representative
Tempo Little Chief’s Place
07.2024 - Current
Branch Manager
Bank Of Baroda
05.2014 - 06.2024
Bachelor of Engineering - Electronics And Communication
North Gujarat University
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