VARUN MEHTA
BRAMPTON,ON
Summary
Over 5 years of experience in delivering high quality service in various projects. Self-motivated and highly creative individual possessing a keen attention to details with excellent analytical and presentation skills. Very good communication and interpersonal skills. Strong leadership skills and experience in working efficiently in a team. MS Office – Excel, Access, PowerPoint Key Skills Office Management Record Management Database Administration Problem Solving Team Management Adaptability Customer Service Communication skills
Overview
6
6
years of professional experience
Work History
Planner/Customer Service Representative
Charger Logistics
05.2022 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist drivers with routing directions and communicate proper execution
- Maintain high compliance to supply chain standards and operating procedures
- Communicate specific freight requirements and procedures to drivers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update customer web portals with up-to-date load information
- Enforce safety procedures such as monitoring driver reports to ensure equipment safety and communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant
Exellar Transportation
06.2021 - 04.2022
- Respond to customer requests & queries via phone and email in a professional and timely manner
- Coordinate with other departments to make sure all paperwork is thoroughly managed
- Assist accounting with invoices, accounts receivable and accounts payable
- Maintain driver files and fleet documents to ensure proper documentation
- Prepare and process customs (ACE/ACI/PAPS/PARS) documentation according to outlined rules, regulations, and procedures
- Compile and review require customs documentation, such as customs invoices, and certificates of origin
- Provide administrative support including generation of reports, presentations, policies, and general correspondence documents
- Prepare and submit weekly reports for internal review as well as per client requests.
Supervisor
Mary Browns
12.2019 - 06.2021
- Monitored workflow to improve employee time management and increase productivity.
- Arrange merchandise, stock shelves, manage store displays, and ensure all areas are neat and clean
- Handling customers' grievances and guiding them by providing relevant information
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handle merchandise return and exchanges, to Issue receipts, refund, change or tickets
- Plan menus, determine the size of food portions, estimate requirements and costs.
- Achieved results by working with staff to meet established targets.
Cashier and Customer Service Associate
Metro Inc
01.2019 - 12.2019
- Scanning goods and ensuring pricing is accurate
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Issue receipts, refund, change or tickets
- Managing incoming calls and customer service inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Storekeeper Supervisor
Pizza-Pizza Ltd
07.2017 - 01.2019
- Train staff in preparation, cooking, and handling of food
- Update manager on a weekly basis on slow moving & short expiry items in the store
- Make periodical checks between records and actual stock and investigate any discrepancies and report to the Cost Controller immediately
- Supervise kitchen staff and helpers
- Check the price variance, if there is any difference, discuss with the Cost Control and
Education
Bachelors of Commerce - Commerce And Business Administration
Manipal University India
India10.2022
Business Management - Business Management
Humber College Institute of Technology & Advanced Learning
09.2018
Skills
- Product Organization
- Clerical Support
- Shipping and Receiving Understanding
- Account Management
- Billing and Refunds
- Coordination
- Microsoft Outlook
- Administrative Support
- Time Management
- Staff Training
- Spreadsheets
- Active Listening
- Brand Representation
- Cultural Sensitivity
- Sales and Upselling
- Quality Control
Timeline
Planner/Customer Service Representative
Charger Logistics
05.2022 - 06.2023
Administrative Assistant
Exellar Transportation
06.2021 - 04.2022
Supervisor
Mary Browns
12.2019 - 06.2021
Cashier and Customer Service Associate
Metro Inc
01.2019 - 12.2019
Storekeeper Supervisor
Pizza-Pizza Ltd
07.2017 - 01.2019
Bachelors of Commerce - Commerce And Business Administration
Manipal University India
Business Management - Business Management
Humber College Institute of Technology & Advanced Learning
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