VARUN MEHTA
BRAMPTON,ON
Summary
Over 5 years of experience in delivering high quality service in various projects. Self-motivated and highly creative individual possessing a keen attention to details with excellent analytical and presentation skills. Very good communication and interpersonal skills. Strong leadership skills and experience in working efficiently in a team. MS Office – Excel, Access, PowerPoint Key Skills Office Management Record Management Database Administration Problem Solving Team Management Adaptability Customer Service Communication skills
Overview
6
6
years of professional experience
Work History
Planner/Customer Service Representative
Charger Logistics
05.2022 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist drivers with routing directions and communicate proper execution
- Maintain high compliance to supply chain standards and operating procedures
- Communicate specific freight requirements and procedures to drivers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update customer web portals with up-to-date load information
- Enforce safety procedures such as monitoring driver reports to ensure equipment safety and communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant
Exellar Transportation
06.2021 - 04.2022
- Respond to customer requests & queries via phone and email in a professional and timely manner
- Coordinate with other departments to make sure all paperwork is thoroughly managed
- Assist accounting with invoices, accounts receivable and accounts payable
- Maintain driver files and fleet documents to ensure proper documentation
- Prepare and process customs (ACE/ACI/PAPS/PARS) documentation according to outlined rules, regulations, and procedures
- Compile and review require customs documentation, such as customs invoices, and certificates of origin
- Provide administrative support including generation of reports, presentations, policies, and general correspondence documents
- Prepare and submit weekly reports for internal review as well as per client requests.
Supervisor
Mary Browns
12.2019 - 06.2021
- Monitored workflow to improve employee time management and increase productivity.
- Arrange merchandise, stock shelves, manage store displays, and ensure all areas are neat and clean
- Handling customers' grievances and guiding them by providing relevant information
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handle merchandise return and exchanges, to Issue receipts, refund, change or tickets
- Plan menus, determine the size of food portions, estimate requirements and costs.
- Achieved results by working with staff to meet established targets.
Cashier and Customer Service Associate
Metro Inc
01.2019 - 12.2019
- Scanning goods and ensuring pricing is accurate
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Issue receipts, refund, change or tickets
- Managing incoming calls and customer service inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Storekeeper Supervisor
Pizza-Pizza Ltd
07.2017 - 01.2019
- Train staff in preparation, cooking, and handling of food
- Update manager on a weekly basis on slow moving & short expiry items in the store
- Make periodical checks between records and actual stock and investigate any discrepancies and report to the Cost Controller immediately
- Supervise kitchen staff and helpers
- Check the price variance, if there is any difference, discuss with the Cost Control and
Education
Bachelors of Commerce - Commerce And Business Administration
Manipal University India
India10.2022
Business Management - Business Management
Humber College Institute of Technology & Advanced Learning
09.2018
Skills
- Product Organization
- Clerical Support
- Shipping and Receiving Understanding
- Account Management
- Billing and Refunds
- Coordination
- Microsoft Outlook
- Administrative Support
- Time Management
- Staff Training
- Spreadsheets
- Active Listening
- Brand Representation
- Cultural Sensitivity
- Sales and Upselling
- Quality Control
Timeline
Planner/Customer Service Representative
Charger Logistics
05.2022 - 06.2023
Administrative Assistant
Exellar Transportation
06.2021 - 04.2022
Supervisor
Mary Browns
12.2019 - 06.2021
Cashier and Customer Service Associate
Metro Inc
01.2019 - 12.2019
Storekeeper Supervisor
Pizza-Pizza Ltd
07.2017 - 01.2019
Bachelors of Commerce - Commerce And Business Administration
Manipal University India
Business Management - Business Management
Humber College Institute of Technology & Advanced Learning
Similar Profiles
Karan SharmaKaran Sharma
Truck Driver at Charger LogisticsTruck Driver at Charger Logistics
SUKHPREET SINGHSUKHPREET SINGH
Lube Technician at Charger LogisticsLube Technician at Charger Logistics
Juan Manuel Icaza BalderasJuan Manuel Icaza Balderas
Logistics Specialist US // CANADA // MEX at Charger LogisticsLogistics Specialist US // CANADA // MEX at Charger Logistics
Kuljit KaurKuljit Kaur
AZ Truck Driver (Long Haul) at Charger LogisticsAZ Truck Driver (Long Haul) at Charger Logistics
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc