Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Varun Kumar Gandhasiri

Waterloo,ON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Derbeckers heritage house
St. Jacobs, ON
10.2022 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Social Media Manager

Gurram Dental care
01.2019 - 12.2021
  • Strategic social media marketing plans were created and implemented
  • Developed and implemented a social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-generating activities
  • Visual designs and brand messaging elements were created to ensure consistency across digital advertising and marketing platforms
  • Twitter and Facebook were used to promote products, services, and content
  • Budgets for social media campaigns were created and managed to meet client objectives
  • For correct grammar, proofread and review print and electronic content
  • Organic company content was created and nested within relevant events and trending topics
  • To create content and visuals for social channels, I used editing and graphic design tools
  • Root cause analysis was used to solve high-impact or recurring issues
  • Worked with media buyers to determine costs and reserve advertising space
  • Created social media strategies to increase sales and brand awareness across multiple platforms
  • Prepared a monthly calendar to manage online content across multiple platforms
  • Market data was analyzed to determine how to reach the target audience or intended segments
  • Contributed ideas during strategic and conceptual brainstorming sessions
  • Engaged and responded to an online audience through relevant comments.

Customer service representative

More super Market
01.2018 - 12.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • In resolving product and consumer complaints, demonstrated excellent communication skills
  • De-escalated difficult customer concerns while remaining calm and friendly
  • Maintaining quality control policies and procedures in order to increase customer satisfaction
  • By paying close attention to concerns and developing solutions, I was able to provide exceptional service to both new and long-standing customers
  • In order to determine service needs and accurately input information into electronic systems, probing questions were asked
  • Customer feedback was relayed to cross-functional teams in order to improve products and services
  • To maximize team performance, I mentored new employees on procedures and policies
  • Implemented operational improvements and solutions to provide excellent customer service
  • Client contracts, records, and reports have been organized to improve traceability
  • On a consistent basis, I outperformed the company's productivity standards.

Education

Health care administration and service management -

Conestoga college
08.2022

Bachelor of dental surgery -

Mamata dental college
11.2019

Skills

  • Communication skills
  • Medical terminology
  • First aid/CPR
  • Microsoft Office
  • Complaint resolution
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Quality Assurance
  • Scheduling

Certification

  • Clinical Terminology
  • First Aid Awareness

Languages

English
Professional

Timeline

Administrative Assistant

Derbeckers heritage house
10.2022 - Current

Social Media Manager

Gurram Dental care
01.2019 - 12.2021

Customer service representative

More super Market
01.2018 - 12.2018

Health care administration and service management -

Conestoga college

Bachelor of dental surgery -

Mamata dental college

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Varun Kumar Gandhasiri