Varun Katoch
Peterborough,ON
Summary
Proven customer service expert with a track record of enhancing customer loyalty at Reliance Fresh, adept in handling high-stress situations and resolving complaints with empathy. Demonstrates exceptional teamwork and collaboration skills, alongside proficiency in cash handling and store maintenance. Achieves significant improvements in shopping experience through meticulous attention to detail and outstanding communication abilities.
Overview
4
4
years of professional experience
Work History
Grocery Store Associate
Freshco
05.2024 - 09.2024
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
CUSTOMER SERVICE REPRESENTATIVE
Reliance Fresh
03.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Fleming College
Peterborough, ON12-2024
Bachelor in Medical Laboratory Science - Science
Lovely Proffesional University
Jalandhar, Punjab05-2019
Skills
- Pricing Accuracy
- Cleaning and sanitation
- Stocking shelves
- Organizational abilities
- Cash handling proficiency
- Store maintenance
- Bagging groceries
- Order Filling
- Teamwork and Collaboration
- Attention to Detail
- Punctual and Reliable
- Customer service-focused
- Excellent Communication
Languages
English
Full Professional
Timeline
Grocery Store Associate
Freshco
05.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Reliance Fresh
03.2021 - 02.2024
Associate of Science - Nursing
Fleming College
Bachelor in Medical Laboratory Science - Science
Lovely Proffesional University
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