Varun Jayavel
Vancouver,BC
Summary
Highly motivated and hardworking professional with a strong background in customer service, sales, and logisticsacross diverse industries. Experienced in fast-paced retail, hospitality, and call center environments, delivering top-tier service while managing transactions, scheduling, and operational efficiency. Proven ability to problem-solve, collaborate with teams, and adapt to high-pressure situations while maintaining a positive and professional attitude. Passionate about career growth, continuously seeking new opportunities to learn, improve, and contribute to business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
03.2023 - 08.2023
- Processed 150+ transactions daily using POS systems with 100% accuracy.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Managed busy peak hours, reducing wait times and improving workflow by 20%.
- Maintained cleanliness and hygiene in compliance with food safety regulations.
Customer Service Advisor
AllDay PA
01.2023 - 03.2023
- Managed high-volume inbound calls from elderly, disabled, and pregnant individuals, providing empathetic and professional assistance.
- Accurately logged service requests for home repairs and support, assigning the appropriate team and scheduling appointments efficiently.
- Followed strict call scripts while handling unusual or emergency requests, ensuring that every caller received the right guidance and resolution.
- Coordinated with technicians and service providers, ensuring timely service execution for customers.
- Developed strong problem-solving skills in a fast-paced, unpredictable work environment, maintaining a professional and calm demeanor.
Sandwich Artist
Subway
01.2022 - 09.2022
- Delivered exceptional customer service in a fast-paced food service environment.
- Prepared made-to-order meals while maintaining food safety and hygiene standards.
- Processed 150+ transactions per shift efficiently and with high accuracy.
Team Member
Premier Grocery Store
09.2021 - 01.2022
- Assisted with inventory management, product stocking, and cashier operations.
- Provided customer support, ensuring a seamless shopping experience.
- Organized store layouts and displays, optimizing sales and accessibility.
Wholesale Market Cashier
VSS
05.2017 - 07.2019
- Managed bulk cash and card transactions at a high-volume wholesale fruit market.
- Handled wholesale and retail orders, ensuring fast service for large-scale buyers.
- Oversaw overnight shifts in a fast-paced warehouse environment, handling large-scale deliveries and inventory sorting.
- Operated POS systems, managing cash, card, and digital transactions efficiently.
Education
Post-Baccalaureate Diploma - Operations & Supply Chain Management
Kwantlen Polytechnic University (KPU)
Surrey, BC09-2025
Associate of Arts - BA (Hons) in Business With Management
Northumbria University
Newcastle Upon Tyne, United Kingdom07-2022
Skills
- Customer Service Excellence
- Attention to Detail
- Teamwork and collaboration
- Problem-Solving & Decision Making
- Adaptability & Quick Learning
- Cash Handling & POS System Operation
- Logistics & Inventory Management
- Fast-Paced Work Efficiency
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
French
Elementary
Certification
- Food Handler Certification BC
- Serving It Right BC
- Six Sigma Certification
Timeline
Team Member
Tim Hortons
03.2023 - 08.2023
Customer Service Advisor
AllDay PA
01.2023 - 03.2023
Sandwich Artist
Subway
01.2022 - 09.2022
Team Member
Premier Grocery Store
09.2021 - 01.2022
Wholesale Market Cashier
VSS
05.2017 - 07.2019
Post-Baccalaureate Diploma - Operations & Supply Chain Management
Kwantlen Polytechnic University (KPU)
Associate of Arts - BA (Hons) in Business With Management
Northumbria University
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