Varun Bhanot
Toronto,ON
Summary
Results-driven Operations Manager with a proven track record in efficiency improvement, team leadership, and customer service excellence. Skilled in training new hires and coordinating cross-departmental activities to enhance operational success. Known for exceptional problem-solving and collaboration skills. Demonstrated ability to improve process efficiency and team performance. Committed to driving operational success through innovative solutions and effective training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Exodus Professional Services
Mississauga, Ontario
01.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Performed quality assurance on all generated reports prior to release to ensure accuracy and integrity of information presented.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Trained new hires on company policies and procedures as well as job-specific skills and techniques.
- Prepared, monitored and reviewed store reports on a daily basis.
- Evaluated employee performance through regular monitoring and coaching sessions.
- Provided guidance and support to team members in order to maximize productivity levels.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Created, updated, and monitored project schedules for multiple departments.
Lead Supervisor
Quanta Security
Toronto, Ontario
03.2018 - 12.2021
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Administered first aid when necessary in accordance with training guidelines.
- Conducted daily security patrols of assigned areas.
- Reviewed security logs to ensure proper documentation was maintained. Ensured reports were submitted on time, and in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Provided guidance to new hires during onboarding process. Explaining company policies alongside company procedures.
- Prioritized and organized tasks to efficiently accomplish service goals of the client.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed administrative duties including scheduling appointments, filing documents. Assisted the manager with guard scheduling and provided support in coordinating shift assignments.
Supervisor
Canadas Wonderland
Vaughan, Ontario
05.2016 - 02.2017
- Provided support and guidance to colleagues to maintain a collaborative work environment. Supported the facilitation of pre-shift and post-shift meetings to ensure clear communication and operational efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted patrols around the whole park to ensure the safety of the civilians.
- Consistently prepared and maintained accurate, detailed, and well-organized written reports, ensuring compliance with company protocols and industry standards for documentation, confidentiality, and professionalism.
- Maintained consistent and thorough note-taking throughout the shift to accurately document security activities, incidents, and guard performance for operational transparency and accountability.
- Provided exceptional customer service by assisting guests with directions, park information, and general inquiries, while maintaining a friendly and approachable demeanour.
- Ensured guest safety and satisfaction by responding promptly to concerns, resolving minor issues professionally, and working collaboratively with park staff to create a positive, welcoming environment.
Education
BBA - Business Management
University of Guelph-humber
Toronto06-2019
Skills
- Team leadership
- Quality assurance
- Performance evaluation
- Operational coordination
- Customer relationship management
- Employee training
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Mentoring and coaching
Certification
- Security guard license
- Smart Serve
- First aid CPR
References
References available upon request.
Timeline
Operations Manager
Exodus Professional Services
01.2022 - Current
Lead Supervisor
Quanta Security
03.2018 - 12.2021
Supervisor
Canadas Wonderland
05.2016 - 02.2017
BBA - Business Management
University of Guelph-humber
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