Summary
Overview
Work History
Education
Skills
Timeline
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Vartica Pant

Toronto,ON

Summary

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Store Associate - Part Time

TJX Canada
10.2022 - 12.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked with loss prevention on monitoring shopper behavior.
  • Restocked and organized merchandise in the front lanes.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Administration Assistant

JAI's Academy For Dental Education
06.2023 - 08.2023
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Contributed to team morale-building initiatives by participating in company-sponsored events and activities throughout the year.
  • Prepared weekly employee work schedules to meet operational needs.
  • Recorded expenses and maintained accounting records.
  • Managed the filing system, entered data, and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.

Merchandiser

Flat World Source Inc.
01.2022 - 07.2022
  • Handled escalations and queries via inbound and outbound calls and face-to-face customer service regarding store merchandise, department information and pricing
  • Managed queries coming through to the mailbox and ensuring timely resolution
  • Ensure customer requests are processed within the agreed SLA
  • Collaborated with suppliers to achieve monthly sales targets
  • Worked closely with customers to maintain optimum levels of communication to effectively and efficiently complete projects
  • Worked with US, UK, European, and Australian Based customers to understand needs and provide excellent service

Merchandiser/Administrative Assistant

XXXLutz.KG
07.2015 - 01.2022
  • Directly communicating with buyers and clients and keeping them informed on the development.
  • Providing sound input and support to the team from conception to the completion stage of the product
  • Handling from Pre-production to shipping of goods and portal updating.
  • Coordinating with inspection, production, and quality control to ensure smooth functioning of all production activities
  • Developed and maintained courteous and effective working relationships with Customer and Suppliers
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Developing new products/design based on the themes.
  • Updated pricing and signage to complete product displays and educate customers
  • Referred to price sheets and special sale bulletins to enter price changes.

Education

Bachelor of Science - Fashion Design And Technology (WES, Canada)

Amity University
Noida, India
03.2012

Higher Secondary -

St. Peter's Senior Secondary School
Uttrakhand, India
03.2009

Skills

  • Customer Service
  • Product knowledge
  • Multitasking
  • Maintaining the customer database
  • Brand Representation
  • Deal with customer complaints
  • Lead Generation
  • Plan creation
  • Expert in Ms Office (Excel, Word, PowerPoint, etc)
  • Worked in Ms Outlook

Timeline

Administration Assistant

JAI's Academy For Dental Education
06.2023 - 08.2023

Store Associate - Part Time

TJX Canada
10.2022 - 12.2023

Merchandiser

Flat World Source Inc.
01.2022 - 07.2022

Merchandiser/Administrative Assistant

XXXLutz.KG
07.2015 - 01.2022

Bachelor of Science - Fashion Design And Technology (WES, Canada)

Amity University

Higher Secondary -

St. Peter's Senior Secondary School

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Vartica Pant