Varsha Pravin Chohan
Customer Service | Part - Time | MBA Student
Vancouver,BC
Summary
Dedicated customer service professional with more then 5 years of work experience and knowledge of service delivery, management and proven multitasking abilities with superior work ethic and good teamwork, problem-solving and organizational skills.Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Brand Protection Analyst
CORSEARCH INC
08.2021 - 09.2022
- Responsible for monitoring online marketplaces, social media, platforms and websites to identify non-complaint resellers, potential counterfeit, infringing products and other IP violations and reporting them for clients like Sony, Crocs, Oura ring, Genentech Pharma USA, Capital Brands etc
- Providing client service focusing on intellectual property of the brands with strategic, confidential and regulatory matters.
Operations Officer
AOT INDIA
11.2018 - 03.2020
- Handled operations of inbound corporate and leisure sectors throughout Australia, New Zealand and South pacific. Accurately used various supplier related booking systems for hotel/sightseeing bookings also worked on GDS (Galileo) to issue flight tickets,liaised with suppliers via phone call and email across the globe related to travel bookings.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Travel Consultant
Africa incoming/Aerospace Holidays
MUMBAI
07.2017 - 07.2018
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Efficiently handled travel queries for all International destinations,provided contribution to the branch in achieving targets
Executive
COX & KINGS LTD
05.2015 - 12.2016
- Served as an executive at the travel desk providing Start to End Service related to client’s business/personal travel both international and domestic arrangements. (flight tickets/visa/sightseeing/cruise/train bookings)
Representative
Lotus Destination PVT. LTD
- Assisted Foreign tourists on local tours as a tour instructor in India including sightseeing & stay in India.
Education
MBA - Commerce And Business Administration
University Canada West
10.2022 - Current
Bachelor of Commerce -
Mumbai University
05.2014 - 05.2017
Diploma - Travel, Tourism
Mumbai University
Skills
- Customer service
- Interpersonal communication skills
- Management skills
- International sales support
- Cash and Accounts handling
Timeline
MBA - Commerce And Business Administration
University Canada West
10.2022 - Current
Brand Protection Analyst
CORSEARCH INC
08.2021 - 09.2022
Operations Officer
AOT INDIA
11.2018 - 03.2020
Travel Consultant
Africa incoming/Aerospace Holidays
07.2017 - 07.2018
Executive
COX & KINGS LTD
05.2015 - 12.2016
Bachelor of Commerce -
Mumbai University
05.2014 - 05.2017
Representative
Lotus Destination PVT. LTD
Diploma - Travel, Tourism
Mumbai University