VARSHA SHAJO
Halifax
Summary
Organized and service-oriented professional with experience in team supervision, airport security operations and customer service. Demonstrated ability in documentation handling, team coordination and maintaining compliance standards. Looking to transition into an administrative or customer service role where I can contribute compliance awareness and excellent client service skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Return Representative
Enterprise Mobility
Goffs
04.2024 - Current
- Actively listening to customer feedback, resolving customer concerns related to returns, billing discrepancies and service-related issues.
- Flagging down the vehicle for any maintenance related or functional problems, plus safeguarding customer property to support loss prevention and operational improvements.
- Documented damages and completed incident reports with precision to ensure accurate claim processing and fulfilling any pending requests for vehicles.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Screening Officer
GardaWorld
Goffs
01.2025 - 04.2026
- Conducting passenger and carry-on baggage screening in accordance with Canadian Air Transport Security Authority regulations and standard operating procedures.
- Operated and monitored screening equipment including X-ray machines, walk-through metal detectors, and handheld scanners.
- Collaborated with law enforcement and airport authorities when required.
- Ensured compliance with federal regulations regarding aviation security measures.
- Adhered strictly to safety guidelines when handling potentially hazardous materials.
Food Service Supervisor
Tim Hortons
Goffs
08.2021 - 03.2025
- Facilitated cash handling procedures, daily reports and resolved operational troubles like problematic POS systems and malfunctions with equipment.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Coordinated staff schedules to meet peak service demands and operational needs.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
Concierge Security Guard
Robust Security Service
Vaughan
11.2020 - 05.2021
- Booking condominium amenities for move ins and move outs for the residents.
- In addition to this, visiting each unit whenever there are maintenance issues to determine the cause and filing reports to the property manager and superintendent of the building.
- Managed incoming deliveries of packages and ensuring secure handling and prompt distribution to the residents.
- Patrolling the premises and monitoring CCTV visuals throughout the shift.
- Plus giving tickets to unauthorized parked vehicles and contacting towing companies whenever necessary.
- Responded promptly to all residents inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Production Worker
National Logistics Services
Mississauga
08.2019 - 03.2020
- Consistently met the production line quotas and exceeded the daily targets by packing and preparing products for shipment.
- Carefully inspected the products for any damages or defects in addition to retaining the accuracy and pace for the smooth flow of the production line.
- Strong understanding of the machineries and troubleshooting the issues whenever needed.
Education
Diploma - Hotel and Restaurant Management
CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Skills
- Conflict Resolution
- Adaptability
- Service Recovery
- Telephone Etiquette
- Communication
- Merchandising
- Scheduling
- Learning Agility
- Regulatory compliance
- Operational efficiency
- Up-selling strategies
Certification
Food Handlers Certification
Timeline
Screening Officer
GardaWorld
01.2025 - 04.2026
Customer Return Representative
Enterprise Mobility
04.2024 - Current
Food Service Supervisor
Tim Hortons
08.2021 - 03.2025
Concierge Security Guard
Robust Security Service
11.2020 - 05.2021
Production Worker
National Logistics Services
08.2019 - 03.2020
Diploma - Hotel and Restaurant Management
CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY