Varsha Pagar
Summary
Passionate Customer Success Manager proficient in crafting partnership strategies, aligning with market trends, and ensuring regulatory compliance. Recognized for strong leadership, effective relationship-building, and cross-functional collaboration, consistently driving successful outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merch-Sales Team Supervisor
Canada's Wonderland
05.2023 - 02.2024
- Proactively supervised sales team support, boosting team confidence and enhancing performance by 15%, prioritizing tasks to meet schedules and promptly addressing customer inquiries
- Effective action on Microsoft Office for efficient document preparation and sales order processing, streamlining workflows and increasing productivity by 20%
- Managed Point of Sale (POS) system, ensuring a 98% accuracy rate in transactions, contributing to enhanced operational efficiency and customer satisfaction
- Ensured alignment with brand strategy and provided insights for continuous improvement, resulting in a 10% increase in sales effectiveness through analysis and reporting.
Sales Consultant
Linen Chest
10.2022 - 04.2023
- Addressed 25-30 customer inquiries daily with exceptional communication and critical thinking skills, maintaining high-quality customer service and fostering positive relationships
- Leveraged deep product understanding to personalize customer interactions through CRM software, resulting in a 15% increase in online engagement and alignment with in-store promotions
- Developed and nurtured business relationships with new clients, conducting comprehensive needs assessments and collaborating with team members for timely proposal delivery, resulting in a 20% increase in client acquisition
- Built credibility and trust to navigate complex sales cycles, effectively coordinating sales meetings, managing customer inquiries, and preparing detailed documents with Google Office Suite proficiency.
Customer Success Manager
Eyetea
09.2020 - 09.2022
- Maintained project deadlines consistently through effective organization and time management
- Executed successful go-to-market strategies, enhancing enterprise customer engagement
- Proficient in territory management and channel partner recruitment, driving both direct and indirect sales
- Utilized CRM software for seamless database management, fostering efficient interdepartmental coordination
- Additionally, directed a team, contributing to a 25% increase in customer satisfaction.
Project Coordinator
Eyetea
06.2019 - 08.2020
- Supervised partnership initiatives, ensuring seamless execution and addressing operational challenges promptly
- Aligned departmental processes with business goals, optimizing key metrics tracking
- Collaborated effectively with cross-functional teams to deliver holistic solutions exceeding client expectations
- Strengthened business-to-business ties, encouraging revenue growth by networking and preemptive risk reduction
- Moreover, planned promotional activities which raised brand engagement by 5% and retention by a noteworthy 10%.
Education
Post Graduate Certificate in Project Management -
Conestoga College
Kitchener, ON04.2023
Bachelor of Management Studies – Finance -
D.G. Ruparel College of Arts, Science & Commerce
Mumbai, India06.2021
Skills
- Office 365 (Outlook, Word, Excel, PowerPoint)
- SaaS
- Google Analytics
- Salesforce
- JIRA
- QuickBooks
- POS
- Slack
- CRM
- ERP
- Stakeholder Management
- Strategic Planning
- Problem Solving
- Persuasion and Negotiation
- Time Management
- Corporate Communication
- Teamwork and Collaboration
- Goal Setting and Achievement
Certification
- Customer Service Professional Certificate - Zendesk
- Inbound Sales & Service Hub Software - HubSpot Academy
- Project Management Leadership - LinkedIn Learning
- Scrum Master - LinkedIn Learning
Timeline
Merch-Sales Team Supervisor
Canada's Wonderland
05.2023 - 02.2024
Sales Consultant
Linen Chest
10.2022 - 04.2023
Customer Success Manager
Eyetea
09.2020 - 09.2022
Project Coordinator
Eyetea
06.2019 - 08.2020
Post Graduate Certificate in Project Management -
Conestoga College
Bachelor of Management Studies – Finance -
D.G. Ruparel College of Arts, Science & Commerce
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