Varsha Ghanash
Toronto,ON
Summary
Warm and friendly individual helps customers in any situation. Strong multitasking, communication and technological proficiency. Unsurpassed mathematical skills and finesse handling administrative and front office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Royal Islander Club - La Plage & La Terrasse
2023.09 - 2023.12
- Greeted guests at front desk and engaged in pleasant conversations, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Provided exceptional customer service for a positive guest experience by anticipating their needs and exceeding expectations, resulting in repeat business.
- Acquired in-depth knowledge of resort amenities and the surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials through the regular conduction of inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Processed room deposits, fees, and payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Office Assistant
Epic Welding & Fabrication N.V.
2021.04 - 2023.12
- Expedited document processing with accurate data entry and timely filing.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Input data into spreadsheets and databases.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Office Assistant
Northeastern Insurances N.V.
2019.10 - 2019.10
- Maintained and updated office records, both digital and physical.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Utilized office management software (QuickBooks) to record and track customer information.
Education
BBA - Marketing
Seneca Polytechnic
Toronto, ON08.2026
CAPE Diploma - Communication Studies
St. Maarten Academy
Sint Maarten12.2023
High School Diploma -
St. Maarten Academy
Sint Maarten12.2023
Skills
- Communication and Interpersonal Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Accuracy and Attention to Detail
- Task Prioritization
- Customer Service
- Computer Proficiency
- Administrative Skills
- Document Preparation
- Fast Typing Speed
Accomplishments
Graduated secondary school Cum Laude as the valedictorian with Grade I in 10 CSEC subjects and Grade II in a CAPE elective, showcasing my commitment to excellence and strong work ethic.
Languages
English
Native or Bilingual
Dutch
Limited Working
About Me
varsha.ghanash@gmail.com, +1 437-872-6230
Certification
Understanding Financial Statements Company Positions from University of Illinois at Urbana-Champaign - September 2023
Timeline
Front Desk Clerk
Royal Islander Club - La Plage & La Terrasse
2023.09 - 2023.12
Office Assistant
Epic Welding & Fabrication N.V.
2021.04 - 2023.12
Office Assistant
Northeastern Insurances N.V.
2019.10 - 2019.10
BBA - Marketing
Seneca Polytechnic
CAPE Diploma - Communication Studies
St. Maarten Academy
High School Diploma -
St. Maarten Academy
Understanding Financial Statements Company Positions from University of Illinois at Urbana-Champaign - September 2023
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