Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Punnoose Mani

Thunder Bay,Canada

Summary

Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Leons Furniture
Thunder Bay, ON
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Marketing Manager

Kallarackal Agencies
Kottayam, Kerala
01.2017 - 01.2021
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Maintained complete database of files, contacts and project materials.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Developed network of related professionals to open up business opportunities.

Content Writer

Freelancer
Kottayam, Kerala
01.2017 - 01.2021
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Provided writing support in fast-paced environment for variety of public-facing materials.
  • Formatted articles, blogs and webpages with HTML, photos and infographics.
  • Evaluated project requirements and content standards for each project to produce copy in line with creative structure.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content

Education

BBA -

Bharath University
Chennai
07.2016

Skills

  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Exceptional Communicator
  • Customer Account Management
  • Presenting Solutions
  • Customer Support
  • Communications Strategies

Timeline

Customer Service Associate

Leons Furniture
04.2022 - Current

Marketing Manager

Kallarackal Agencies
01.2017 - 01.2021

Content Writer

Freelancer
01.2017 - 01.2021

BBA -

Bharath University

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Christy Punnoose Mani