VARNIKA SHARMA
SCARBOROUGH,ONTARIO
Summary
Seeking a position in a progressive organization where I could apply all the practical knowledge effectively and efficiently and exhibit all the skills which I acquired during my studies and experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Zoya Textiles
04.2021 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Social Media Manager
Choco Fantasy
08.2016 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Customer Service Representative
Self employed
08.2016 - 12.2019
- Managed a team of 4-5 people.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Post Graduate Certificate - Business Management - Human Resource
Lambton College of Applied Arts And Technology
Mississauga, ON04.2022
Bachelor of Commerce - Commerce And Business Administration
Kamla Lohtia Sanatam Dharam College
Punjab, India05.2019
Skills
- Customer Service
- Interpersonal Communication
- Assertiveness
- Emotional Intelligence
- Conflict Resolution
- Leadership
Certification
- Occupational health and safety Certificate (ONT,2022)
- Certificate of creating a healthy and positive work environment (ONT,2022)
- Certificate of Emotional Intelligence (ONT,2022)
- Business Model Workshop (Punjab, India, 2019)
Additional Information
Work Integrated Learning Project (January - April 2022)
Topic – Outsourcing and engagement
· Worked on case studies from real life scenarios
· Solved case studies from various aspects
· Effective and efficient group learning
· Learned individual contribution and motivation
Timeline
Warehouse Associate
Zoya Textiles
04.2021 - Current
Social Media Manager
Choco Fantasy
08.2016 - Current
Customer Service Representative
Self employed
08.2016 - 12.2019
Post Graduate Certificate - Business Management - Human Resource
Lambton College of Applied Arts And Technology
Bachelor of Commerce - Commerce And Business Administration
Kamla Lohtia Sanatam Dharam College
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