Summary
Overview
Work History
Education
Skills
Timeline
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Varna Qasha

50 Jerome Cres Hamilton,ON

Summary

Motivated and client-oriented sales professional with proven experience in customer service and retail, now transitioning into the insurance industry. Skilled in identifying client needs, building trust-based relationships, and delivering tailored solutions that promote long-term client satisfaction. Strong communicator with a proactive approach to problem-solving, lead generation, and overcoming objections. Legally eligible to work in Canada and currently preparing to write the RIBO exam. Committed to growing within the insurance field and delivering ethical, compliant service in a highly regulated environment.

Overview

8
8
years of professional experience

Work History

Sales Associate

Aldo Shoes
02.2025 - Current
  • Delivered exceptional customer service in a fast-paced fashion retail environment.
  • Consistently met and exceeded daily and weekly sales targets.
  • Assisted clients with product selection, sizing, and styling, leading to increased customer satisfaction and loyalty.
  • Managed cash register, processed returns/exchanges, and handled POS systems accurately.
  • Maintained a visually appealing and organized store floor through restocking and merchandising.
  • Handled customer issues and complaints with professionalism, finding quick and effective solutions.

Assistant Manager

Yolo Pizza
10.2017 - 01.2023
  • Assisted the store manager in daily operations, ensuring smooth and efficient service during all shifts.
  • Supervised and supported team members, including cooks, drivers, and front-counter staff.
  • Handled customer service issues promptly, maintaining a high level of satisfaction and repeat business.
  • Managed cash handling, deposits, and shift reconciliation with accuracy and integrity.
  • Trained new employees on food safety, quality standards, and customer service protocols.
  • Ensured compliance with health and safety regulations and maintained cleanliness of kitchen and dining areas.
  • Monitored inventory and placed supply orders to maintain stock levels without over-ordering.
  • Helped implement local marketing promotions to drive sales and increase foot traffic.

Assistant Manager

Bella Sub
03.2017 - 07.2019
  • Supported the Store Manager in overseeing daily operations, staff supervision, and customer satisfaction.
  • Trained, coached, and scheduled team members to ensure smooth shift coverage and high service standards.
  • Ensured food preparation met hygiene, safety, and brand quality standards.
  • Handled cash deposits, daily sales reporting, and inventory control.
  • Addressed customer complaints or concerns promptly and professionally.
  • Maintained cleanliness and organization of both the kitchen and customer areas.
  • Assisted with recruitment and onboarding of new staff.

Education

High School Diploma -

Catholic Central High School
Windsor, ON

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Communication skills

Timeline

Sales Associate

Aldo Shoes
02.2025 - Current

Assistant Manager

Yolo Pizza
10.2017 - 01.2023

Assistant Manager

Bella Sub
03.2017 - 07.2019

High School Diploma -

Catholic Central High School

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Varna Qasha