Vishu Dabas
Surrey,BC
Summary
Experienced IT professional with over 3 years of hands-on experience and a 2-year Diploma in Computer Information Systems. Proficient in Windows and Mac operating systems, with strong problem-solving skills and a dedication to advocating for end users. Excellent communication abilities, capable of explaining technical concepts to non-technical individuals and maintaining thorough documentation. Passionate about learning and supporting organizational technology. Holds certifications including CompTIA A+, CCNA, CompTIA Network+, ITIL 4, and Azure. Skilled in Active Directory, MS Office, One Drive, JAMF, Cisco Meraki, MS Azure, and Zoom. Experienced in hardware configuration, IT networking, managing ticket logging applications, and collaborating with external IT support vendors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Lululemon
06.2023 - Current
- Provided end-to-end hardware and software support for desktops and laptops across multiple operating systems, including MS Windows, Apple macOS, and Linux
- Proactively diagnosed and resolved complex issues related to Active Directory (AD) accounts, SCCM, OneDrive, and MS Office 365
- Acted as a primary point of contact for IT incidents and requests, delivering prompt technical assistance both remotely and on-site
- Proficiently troubleshooted network issues, collaborating with teams and vendors to ensure timely resolution
- Provided on-site support for hardware and software issues to corporate users
- Developed and maintained technical support procedures, documentation, and inventory records
- Configured remote access solutions including VPN and Microsoft Remote Desktop Services
- Conducted evaluations of staff needs and made recommendations on hardware purchases, equipment allocations, and software requirements.
Systems Support Technologist - On Site Support
Kwantlen Polytechnic University
12.2021 - 04.2023
- Installed, configured, tested, troubleshooted, upgraded, repaired, and disposed desk phones, laptops, PCs, printers, cell phones, peripherals, and software
- Deployed PCs and laptops by imaging, configuring, and deploying them
- Provided technical assistance to users and resolved software and hardware issues under supervision of senior technicians
- Updated tickets in service management system and maintained PC, thin client, and laptop inventory
- Supported network systems and administered software applications
- Provided Service Desk support for software, network, hardware, applications, and training to users.
Education
Diploma - Computer Science
Kwantlen Polytechnic University
Surrey, BC01.2022
Skills
- Networking: Cisco Routing and Switching, Meraki and Ruckus Wireless Technologies, Palo Alto Firewall Appliances, Load Balancers, Versa SD-WAN, VOIP Telephony, Network Performance Monitoring Tools, Virtual Local Area Network assignments, IP address management, Domain Name System (DNS) hostname assignments, LAN/WAN/Wireless
- Operating Systems and Applications: Windows OS, MacOS, iOS, MS Office Suite
- Infrastructure Management: Active Directory, SCCM, AWS, OneDrive, MS Office 365, MS Azure, MS Admin Center, JAMF, Cisco Meraki, Mobile Device Management, Azure Active Directory, Data Cabling
- Hardware: iPhones, iPads, iPods, Printers, Computer Hardware (Laptops, Desktops, Monitors & Peripherals) Software: MMS, Citrix
- Support Tools: ServiceNow, JIRA, ITIL Service Management, Documentation and Reporting
- Vendor Management: External IT Support
Certification
- CompTIA A+
- CCNA: Switching and routing.
- CompTIA Network+
- Azure 900
- ITIL
Timeline
IT Support Analyst
Lululemon
06.2023 - Current
Systems Support Technologist - On Site Support
Kwantlen Polytechnic University
12.2021 - 04.2023
Diploma - Computer Science
Kwantlen Polytechnic University
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