Varinka Collier
San Pedro
Summary
Senior Revenue Cycle, Authorization, Healthcare Call Center, & Patient Access Specialist with 20+ years of experience in high-volume outpatient, surgical, and healthcare call center environments. Expertise in prior authorizations, insurance verification, denial resolution, accounts receivable management, and payer communications. Proven ability to manage complex patient accounts, resolve insurance issues efficiently, and support revenue cycle operations in both remote and in-office settings. Strong background in customer service, inbound/outbound call handling, and multi-tasking within fast-paced healthcare environments. Bilingual in English and Spanish with exceptional patient communication and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Patient Account Representative II
Guidehouse
11.2023 - 11.2025
- Worked in a high-volume healthcare call center environment supporting hospital and outpatient revenue cycle operations
- Managed inbound and outbound calls with insurance carriers, patients, and payer representatives regarding claims, billing discrepancies, account balances, and reimbursement issues
- Performed detailed accounts receivable follow-up to resolve denied, rejected, underpaid, and aging claims
- Verified insurance benefits, claim status, eligibility, and authorization requirements with commercial and government payers
- Researched billing issues and implemented corrective actions to reduce reimbursement delays and prevent revenue loss
- Maintained productivity, quality assurance, HIPAA compliance, and call handling metrics in a fast-paced remote setting
- Accurately documented all account activity, payer communication, and resolution outcomes within billing systems and payer portals.
Business Office Lead / Surgery Scheduler / Insurance Verifier
Beach District Surgery Center
Redondo Beach
09.2015 - 04.2023
- Led front-end revenue cycle operations, including scheduling, authorizations, and insurance verification
- Obtained prior authorizations for surgical procedures, ensuring medical necessity and compliance
- Reduced authorization delays by reviewing clinical documentation and improving coding accuracy
- Coordinated surgical schedules with physicians, patients, and facilities
- Managed patient financial counseling, including cost estimates and collections
- Supported the billing team with claim follow-up and denial resolution
Supervised Visitation Monitor (Part-Time Independent Contractor)
10.2023 - Current
- Provide court-ordered supervised visitation services, ensuring child safety and compliance
- Maintain detailed, court-ready documentation and reports
- Coordinate schedules and communicate effectively with high-conflict parties
- Demonstrate professionalism, neutrality, and strong observational skills.
Business Office Liaison
S.C.A. at MemorialCare Surgical Center at Orange Coast
Fountain Valley
06.2015 - 09.2015
- Managed billing, insurance verification, supply charge entry, and bank reconciliation.
- Assisted with scheduling, admitting, and documentation for insurance claims.
Insurance Verifier Sr. / Billing & Collections Representative
S.C.A. at Greater Long Beach Endoscopy Center
Long Beach
09.2014 - 05.2015
- Verified insurance coverage, obtained prior authorizations, and processed claims for PPO and HMO patients.
- Maintained low accounts receivable, submitted appeals, and corrected claim denials.
- Posted insurance and patient payments accurately.
- Educated patients on financial responsibilities and out-of-pocket costs.
Business Office Lead / Insurance Verifier
Kerlan-Jobe Orthopedic Clinic
Los Angeles
07.2006 - 09.2014
- Oversaw billing, collections, and A/R reconciliation for multiple physicians and imaging services.
- Conducted insurance verification, pre-certification, and financial counseling.
- Supervised front desk workflow and staff to reduce billing errors.
- Managed bank reconciliation, invoicing, and charge entry.
- Trained staff and optimized workflow for office efficiency.
Billing Clerk
US Diagnostics
01.1998 - 01.2001
- Processed claims, verified insurance, and performed data entry.
Office Clerk
OBGYN Office
01.1996 - 01.1998
- Patient registration, scheduling, and insurance verification.
Casino Host
Harrah’s Casino
01.2001 - 01.2006
- Customer service, reservations, and telemarketing.
Education
Harbor Junior College
CMI High School
UMSNH University of Accounting and Administration
Cambria English Institute
Skills
- Medical Billing
- Collections
- Charge entry
- CPT coding
- ICD coding
- Claim submission
- Denial resolution
- Accounts receivable management
- Patient financial counseling
- Insurance follow-up
- Out-of-network pricing
- Appeals
- Insurance Verification
- Pre-Authorization
- PPO
- HMO
- Medicare
- Medicaid
- Workers’ comp
- Personal injury
- Motor vehicle
- Student insurance
- Self-pay/uninsured
- Third-party payer
- Tricare
- Veterans insurance
- Lien negotiations
- Pre-certification
- Eligibility verification
- Office Administration
- Technical Skills
- Scheduling
- Patient registration
- Front desk supervision
- Workflow optimization
- Bank reconciliation
- Zoom
- Teams
- Google Office
- Grammarly
- EMR
- EHR
- Misys Tiger
- IDX
- GE IDX
- Centricity RIS-IC
- Cerner
- Medtek
- HST
- COUPA
- Moneris
- Smart System
- ZirMed Z-Pay
- Powerscribe
- Synapse
- Viztek
- E-pay
- Epic
- GE Centricity
- Misys
- AS-400
- Microsoft Office
- Billing platforms
- Payer portals
- Patient counseling
- Effective communication
- HIPAA compliance
- Organizational skills
- Multitasking
- Problem-solving
- Self-starter
- Team leadership
- Staff training
References
Available upon request
Additional Professional Experience
Throughout periods of career transition, family obligations, and independent contract work, continued providing administrative support, supervised visitation services, and healthcare-related customer service while maintaining current knowledge of insurance verification, patient access, and revenue cycle processes.
Timeline
Patient Account Representative II
Guidehouse
11.2023 - 11.2025
Supervised Visitation Monitor (Part-Time Independent Contractor)
10.2023 - Current
Business Office Lead / Surgery Scheduler / Insurance Verifier
Beach District Surgery Center
09.2015 - 04.2023
Business Office Liaison
S.C.A. at MemorialCare Surgical Center at Orange Coast
06.2015 - 09.2015
Insurance Verifier Sr. / Billing & Collections Representative
S.C.A. at Greater Long Beach Endoscopy Center
09.2014 - 05.2015
Business Office Lead / Insurance Verifier
Kerlan-Jobe Orthopedic Clinic
07.2006 - 09.2014
Casino Host
Harrah’s Casino
01.2001 - 01.2006
Billing Clerk
US Diagnostics
01.1998 - 01.2001
Office Clerk
OBGYN Office
01.1996 - 01.1998
Harbor Junior College
CMI High School
UMSNH University of Accounting and Administration
Cambria English Institute