VARINDER KAUR GAHLE

• Provided emotional and social support to 30+ residents, facilitating smoother transitions and improving overall adjustment and well-being.

• Assisted in planning and delivering recreational and engagement programs, increasing resident participation by 20%.

• Supported individualized care plans while maintaining resident dignity, autonomy, and privacy. Monitored behavioral and emotional changes, and reported concerns promptly to interdisciplinary care teams for timely intervention.

• Fostered a respectful and inclusive environment for residents, families, and staff.

• Delivered compassionate in-home care to 15+ clients with diverse cognitive, physical, and mobility needs.

• Assisted with personal hygiene, grooming, transfers, and safe mobility, contributing to reduced falls and incidents.

• Prepared nutritionally balanced meals tailored to individual dietary and medical requirements.

• Maintained accurate daily care documentation and escalated health changes for early clinical intervention.

• Built strong client relationships through empathy and reliability, achieving 100% client satisfaction.

• Managed 90+ calls, emails, and faxes daily, addressing customer inquiries efficiently and professionally.

• Assisted customers with account setup, deposits, transfers, updates, and new service enrollments.

• Used consultative communication to identify customer needs and provide appropriate product and service solutions.

• Handled 100+ calls per shift, including customer onboarding, issue resolution, and service cancellations.