Varinder Deep Singh
Ste Anne,Manitoba
Summary
Front Desk Receptionist with over 5 years of experience supporting operations in diverse environments. Reliable expert with data entry, customer service, sales, and cash handling who is motivated to exceed customer satisfaction and contribute to Sleep Suite Motel's success.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Taste Of Punjab
12.2019 - 09.2020
- Managed the front desk by receiving incoming calls, greeting and attending to customers and direct them to the tables
- Assisted customers with answers to queries, and proffer solutions to issues within my capacity
- Collaborated with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Kept clear records of payments received and make detailed notes of balance payments
- Checked restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Communicated with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Front Desk Receptionist
Coco Hotel
02.2017 - 11.2019
- Managed online and phone guest reservations
- Greeted all guests and assist them with check-in and check-out
- Maintained a positive attitude and friendly demeanor
- Responded to all guest questions and requests
- Answered and forwarded phone calls
- Assisted with administrative and clerical tasks as needed
- Maintained confidentiality of sensitive data to protect customer and business information.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Front Desk Receptionist
Randstad India
12.2009 - 02.2017
- Awarded Employee of the Year in 2010 for customer satisfaction scores of 95% month-over-month
- Handled assignments independently with good judgement and critical thinking skills.
- Provided front desk duties by greeting customers, verifying membership, answering questions, and managing payments
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Fielded 100% of incoming telephone calls, answering questions, and scheduling appointments with the clients
Education
Bachelor of Science - Non-Medical
DAV College
Hoshiarpur, Punjab, India 06.2007
Skills
- Initiative-taking
- Punctual and Reliable
- Hospitality services
- Proficient in use of Computers
- Courteous and Professional
- Administrative Support
- Telephone Etiquette
- Inventory Management
- Documentation And Reporting
- Customer and client relations
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Front Desk Receptionist
Taste Of Punjab
12.2019 - 09.2020
Front Desk Receptionist
Coco Hotel
02.2017 - 11.2019
Front Desk Receptionist
Randstad India
12.2009 - 02.2017
Bachelor of Science - Non-Medical
DAV College
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