VARINDER SINGH
Bakersfield
Summary
Dynamic leader with a proven track record at FBT Transport, excelling in customer service and workflow management. Leveraged excellent communication and computer skills to enhance service delivery, achieving significant customer loyalty. Expert in vehicle assessment, demonstrated through meticulous service coordination and team mentorship, consistently surpassing sales goals and client expectations.
Overview
17
17
years of professional experience
Work History
SERVICE ADVISOR & PARTS MANAGER
FBT Transport
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Business Owner
FOCUS ACADEMY
04.2012 - 06.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
Sales Manager
ICICI Prudential Life Insurance
09.2007 - 03.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts -
PUNJAB UNIVERSITY CHANDIGARH
DASUYA, PUNJAB, INDIA05-1999
Skills
- Customer service
- Computer skills
- Vehicle assessment
- Excellent communication
- Strong work ethic
- Team player mentality
- Handling customer complaints
- Workflow management
Timeline
SERVICE ADVISOR & PARTS MANAGER
FBT Transport
01.2024 - Current
Business Owner
FOCUS ACADEMY
04.2012 - 06.2023
Sales Manager
ICICI Prudential Life Insurance
09.2007 - 03.2012
Bachelor of Arts -
PUNJAB UNIVERSITY CHANDIGARH
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