Summary
Overview
Work History
Education
Skills
Timeline
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Varinder Singh

Brampton,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Team Associate

Amazon
Bolton
10.2021 - Current
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Assisted in the development of team strategies and goals.
  • Maintained inventory records and tracked deliveries.
  • Researched new technologies to enhance team productivity.
  • Analyzed data from surveys and studies to identify areas of improvement within the team's operations.

Help Desk Technician

Bell Technical Solutions
Brampton
04.2020 - 09.2021
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Answer all emergency and non-emergency calls, using developed communication skills to coordinate sensitive situations.
  • Monitor six screens while resolving the customer technical connectivity issue by troubleshooting the company settings.
  • Make notes with the speed of 42 wpm for records.
  • Transfer the incoming calls to the seniors if required.
  • Monitored performance and maintained systems according to requirements.
  • Responded promptly to customer inquiries via phone or email.

Call Center Representative

Tata Sky
Mohali
02.2018 - 03.2019
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Education

High School Diploma -

St. Clair College of Applied Arts And Technology
Windsor, ON
08-2020

Skills

  • Decision-making capabilities
  • Continuous Development
  • Social media expertise
  • Technical Support
  • Teamwork and Collaboration
  • Call Center Operations
  • Organizing Work Stations
  • Computer Skills
  • Clear Communication

Timeline

Team Associate

Amazon
10.2021 - Current

Help Desk Technician

Bell Technical Solutions
04.2020 - 09.2021

Call Center Representative

Tata Sky
02.2018 - 03.2019

High School Diploma -

St. Clair College of Applied Arts And Technology

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Varinder Singh