Summary
Overview
Work History
Education
Skills
Timeline
Generic

Varinder Singh

Winnipeg,Manitoba

Summary

Proficient in Microsoft Word, Outlook, Excel and PowerPoint. Proficiency in maintaining, troubleshooting and monitoring tools. Able to Manage hardware and software inventory. Knowledge of Windows, OSX, Linux, Ubiquiti Network, Microsoft office. Able to effectively prioritize and execute tasks in a high-pressure environment. Possess strong Mathematical Acumen and analytical skills with well developed research capabilities. Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service-level goals. Brings experience in identifying process improvements, recommended business proposals that benefited Company in maintaining efficiency and effectiveness in work. Results driven individual with strong organizational skills and the ability to prioritize work, Detail oriented, responsible, track-record for contributing above expectations in competitive business environments. Expertise in computer hardware & software resolution and proven experience in assisting the end users with peripheral equipment’s.

Overview

5
5
years of professional experience

Work History

Swing Manager

McDonalds
Winnipeg, Manitoba
01.2021 - Current
  • Forecasting, order, stock and merchandise product
  • Managing Crew Members
  • Customer service
  • People management skills
  • Problem-solving skills
  • Controlling inventory.

Computer technician

PC Mart
Montreal, Quebec
01.2021 - 01.2022
  • Added inventory to spreadsheet
  • Listed company’s items for sale using our inventory system
  • Efficiently and effectively responding to customers and helping customers with pickups
  • Tested and prepared laptops for resale
  • Provide prompt and accurate via emails/messages regarding Company’s products for sale
  • Effectively conducted ticket prioritization, escalation, and routing
  • Collaborated with other Technical Support Specialists to find solutions to more complex issues.

Client scheduler

Bayshore
Westmount, Quebec
01.2019 - 01.2021
  • Ensuring client and staff schedules in scheduling database are up to date based on needs and changes required
  • Responding to clients needs within specific time frames outlined in specific contracts or by branch standards
  • Ensuring all relevant information is received either in verbal or written format and documenting the calls as per corporate procedures
  • Inputting accurate data into the scheduling database: Procura and Qcare
  • Transferring all appropriate Client/caregiver/employee inquiries and concerns to the appropriate afterhours coordinator immediately and as appropriate refer to the local office for necessarily follow up and action
  • Reporting any Client/Employee issue that may impact the service delivery to the local office for necessarily follow up
  • Integrating quality criteria and standards into daily work practice and participating through suggestions, actions etc
  • In continuous quality improvement in all aspects of operations.

Education

Diploma in Computer networking -

Sir Wilfrid Laurier Competency Development Center
01.2020

Advance excel crash course -

Udemy

Skills

  • Debugging
  • Hardware diagnostics
  • Troubleshooting and diagnostics
  • Application installations
  • Computer maintenance
  • Service desk support
  • Soft spoken skills
  • Hardware configurations & upgrades
  • Contact centre Operations
  • Excel reporting
  • Escalation support
  • Scheduling

Timeline

Swing Manager

McDonalds
01.2021 - Current

Computer technician

PC Mart
01.2021 - 01.2022

Client scheduler

Bayshore
01.2019 - 01.2021

Diploma in Computer networking -

Sir Wilfrid Laurier Competency Development Center

Advance excel crash course -

Udemy
Varinder Singh