Varinder Mangat
Brampton,ON
Summary
Extensive knowledge in customer service due to numerous retail experiences including The Source, Best Buy and Tip Top Tailors, with the ability to work collaboratively in team settings. Professional communication skills and active listening skills developed by interacting with over 1000 passengers daily, addressing any concerns or questions they have and providing the best customer service possible. Ability to multi-task, prioritize and thrive in a fast-paced environment including manufacturing, material handling experience. Also obtained extensive knowledge through 5 years of experience in the retail industry, where I managed multiple customers needs at once.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber
07.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Pre-Board Screening Officer
Toronto Pearson Airport
09.2021 - 01.2022
- Screen all individuals and accessible property using methods set forth by CATSCA standard operating procedures, while also identifying dangerous objects in baggage, cargo and/or passengers, and prevent those objects from being carried onto the aircraft
- Assist law enforcement during investigations of security breaches/incidents by providing accurate information
- Use imaging technology machines to detect prohibited, illegal, or dangerous items, while also assisting customers with flight security procedures and issues.
Cashier & Sales Associate
The Source
05.2019 - 09.2021
- Worked independently and collaboratively with other employees to drive up sales by delivering friendly service, knowledgeable assistance, and organizing merchandise in front lanes to drive product sales.
- Provided outstanding customer service, receiving 96% on customer service feedback surveys.
Cashier & Sales Associate
Best Buy
08.2018 - 05.2019
- Developed better communication skills by aiding Punjabi-speaking and Hindi-speaking customers, increasing customer loyalty, while also effectively training 4 junior co-workers, which resulted in the development of leadership skills
- Analyzed and processed product returns and assisted customers with finding alternative merchandise to meet needs.
Accounting Assistant
Akal Accounting
09.2017 - 07.2018
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Cashier & Sales Associate
Tip Top Tailers
01.2017 - 09.2017
- Provided stellar customer service by finding/selecting items and providing recommendations, which generated $2000 in additional revenue
- Maintained accurate and attractive merchandise displays by ensuring strategic placement of products, which led to 22% improvement in sales.
Education
Secondary School Diploma -
Louise Arbour Secondary School
07.2018
Skills
- Manufacturing
- Communication skills
- Microsoft Excel
- Active Listening
- Team Work
- Dependable and Responsible
- Self-Motivated
- Customer Service
Timeline
Delivery Driver
Uber
07.2022 - Current
Pre-Board Screening Officer
Toronto Pearson Airport
09.2021 - 01.2022
Cashier & Sales Associate
The Source
05.2019 - 09.2021
Cashier & Sales Associate
Best Buy
08.2018 - 05.2019
Accounting Assistant
Akal Accounting
09.2017 - 07.2018
Cashier & Sales Associate
Tip Top Tailers
01.2017 - 09.2017
Secondary School Diploma -
Louise Arbour Secondary School