Summary
Overview
Work History
Education
Skills
Timeline
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Varinder Dhanoa

Brampton,ON

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

Uber(Ext)-Eteam
09.2023 - Current


  • Leverage Prospecting skills and build partnerships with the Merchants
  • Engage in high-volume cold calling and email outreach to connect with and evaluate decision-makers.
  • Improve sales messaging, prospecting, qualifying, and closing techniques
  • Clearly communicate the value of Uber Eats and its newest products to prospects;
  • Conduct contract negotiations with experienced and well-informed prospects, ensuring mutually favorable economic terms for both parties.
  • Own the entire sales process, which involves prospecting, making initial calls, displaying, negotiating, securing deals, and guiding restaurants through the onboarding process until they effectively complete their first month on the UberEats platform.
  • Achieve and consistently exceed Monthly Targets.
  • Act as an ambassador of Uber Eats Brand and Product.



Greenlight Expert

Uber
12.2019 - 09.2023
  • Completed routine and complex account updates to resolve problems for around 10,000 drivers and delivery partners .
  • Streamlined various operation modalities working across different teams and projects creating 200 Uber Eats Menu for Restaurants .
  • Supported around 500 merchants for setting up their Account
  • Review and handle incoming registration documents for insurance for the drivers who were unable to continue work during COVID -19.
  • Reviewing prior claims information to match supporting documents to an existing claim or promote an incident to a claim and ensuring no duplicate profiles or claims.
  • Worked to provide continuous improvement for product development lifecycle, achieving a 60% reduction in process errors over three months.
  • Consistent high performer in all the KPI 's reflected 95% client satisfaction for pre-sales metrics , 89 % Conversion , 94% post-sales and 80% Re-engagement.

Call Center Representative

Concentrix
06.2019 - 12.2019
  • Met customer call guidelines for service levels, handle time and productivity for 500 clients.
  • Working in a call center environment by answering queue driven phone calls, following the call quality model by maintaining the CSAT metrics.
  • Answering queue driven calls while ensuring adherence to service excellence and business drivers such as opening and closing the call using a standard greeting, recording appropriate call classifications, accurately completing templates and memos and taking appropriate action.
  • Set up and updated 500 customer accounts in the data.
  • Interacted with management, other associates and counterparts.
  • Reviewed account and service histories to identify trends and issues.
  • Consistent meeting KPI's and been an award winner for lowest DSAT.

Client Service Coordinator

GTAA
09.2017 - 06.2019
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Conducted training and mentored team members to promote productivity by 25 % .
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained and managed around 6000 customer files and databases.
  • Increase the revenue by 35% by cross-selling.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Cashier

Tim Hortons
10.2014 - 08.2017
  • .Provided primary customer support to the customers.
  • Modernized customer feedback process resulting in 80% reduction inguest complaints and a 95% increase in guest satisfaction.
  • Trained staff on operating procedures and company services.
  • Cross-selling the products to increase the company revenue by atleast 10%

Education

MBA - Business Management

Punjab Technical University
Jalandhar, Punjab, India
07.2012

Skills

  • Opportunity Identification and prospecting
  • Natural Selling abilities
  • Proficiency in Salesforce
  • Strong Critical Thinking ability
  • Excellent Communication & B2B Sales Skills
  • Willingness to help the Merchants

Timeline

Inside Sales Representative

Uber(Ext)-Eteam
09.2023 - Current

Greenlight Expert

Uber
12.2019 - 09.2023

Call Center Representative

Concentrix
06.2019 - 12.2019

Client Service Coordinator

GTAA
09.2017 - 06.2019

Customer Service Cashier

Tim Hortons
10.2014 - 08.2017

MBA - Business Management

Punjab Technical University

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Varinder Dhanoa