VARINDER BHARDWAJ
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Sales Officer – Relationship Manager (Deputy Manager II)
ICICI Bank Ltd
01.2023 - 07.2024
- Source the Salary accounts from the employees of such Cooperates
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
Sales Officer – Salary Team (Assistant Manager)
ICICI Bank Ltd
08.2010 - 12.2022
- After Sourcing of Salary Accounts, fill the AOF & after completing the formalities, submit the AOF for Final process
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Also looking the Other Teams AOF at my level before submission for Final process.
- Preparation and circulation of Daily Application forms In-warding MIS.
Collection Coordinator
ICICI Bank Ltd
03.2009 - 06.2010
- Preparation and collation of Corporate MIS at National Level
- Preparation and circulation of Linked MIS for Zone
- Deposit of Monies/Cheques collected from Delinquent Customers at Branch / Ops
- Collation of any Data as required at SM / Zonal Level and at times for PAN India
Credit Executive cum PDD Coordinator
ICICI Bank Ltd
03.2004 - 02.2009
- Process handling and managing backend operation of Auto Credit activity of PDD (Post Disbursal Docs like RCs, Invoices and Insurance Cover Notes) collection activity in Chandigarh, Haryana, Himachal Pradesh, Jammu & Kashmir & Punjab
- Looking after the PDD Collection Agencies and analysis the Daily Collection
- Looking after the Field investigation agencies to maintain the TAT of the Agency
- Process the Pdd Collection Agency & Field Investigation Agency & CPA expense Bills
- Handling back office process such as – Checking, Completing and forwarding information as required by seniors
- Preparation and circulation of MIS & analysis of Monthly report
- Handle the Front Executive Desk and provide the necessary details to Customers
Office Executive & Computer Operator
V and Y Collection Solutions Pvt Ltd
10.2001 - 02.2004
- Looking after the Citibank Credit Card Collections
- Generate the Focus list & Status cards and provided to executives
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
Education
Master of Arts - History
Panjab University
01.2002
Bachelor of Arts -
Panjab University
01.2000
Skills
- Sales planning
- Data management
- Client relationships
- Verbal and written communication
- Exceeds sales goals
- Multitasking proficiency
- Office administration
Hobbies and Interests
- Listening Music
- Watching Cricket
Languages
English
Hindi
Punjabi
Timeline
Sales Officer – Relationship Manager (Deputy Manager II)
ICICI Bank Ltd
01.2023 - 07.2024
Sales Officer – Salary Team (Assistant Manager)
ICICI Bank Ltd
08.2010 - 12.2022
Collection Coordinator
ICICI Bank Ltd
03.2009 - 06.2010
Credit Executive cum PDD Coordinator
ICICI Bank Ltd
03.2004 - 02.2009
Office Executive & Computer Operator
V and Y Collection Solutions Pvt Ltd
10.2001 - 02.2004
Master of Arts - History
Panjab University
Bachelor of Arts -
Panjab University
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