Purandhaya Soni
Brampton,ON
Summary
Dynamic customer service professional with proven sales techniques at RW&co, adept at building strong relationships and enhancing customer satisfaction. Skilled in data entry and order processing, I consistently identify sales opportunities, driving revenue growth while delivering exceptional support. Committed to leveraging product knowledge to exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Sales and Service Representative
RW&co
Halton Hills, Ontario
04.2024 - 06.2025
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Cashier/Server
Mr Tandoori Bar&Grill
Bolton, Ontario
08.2024 - 05.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, and credit card.
- Processed sales transactions to prevent long customer wait times.
Customer Service Representative
IT Empire
Etobicoke, Ontario
09.2023 - 03.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Hanson College
Brampton, ON12-2024
Skills
- Customer service
- Sales techniques
- Product knowledge
- Data entry
- Order processing
- Relationship building
Timeline
Cashier/Server
Mr Tandoori Bar&Grill
08.2024 - 05.2025
Sales and Service Representative
RW&co
04.2024 - 06.2025
Customer Service Representative
IT Empire
09.2023 - 03.2024
High School Diploma -
Hanson College
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