Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Vanshita Sudhera

Surrey,Canada

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

IKEA
Coquitlam, BC
12.2022 - 05.2024
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Analyzed data collected during each call in order to identify trends in customer feedback.

Customer Service Representative

A&W
Surrey, BC
09.2021 - 11.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

High School Diploma -

Kwantlen Polytechnic University
Cloverdale, BC
01-2023

Skills

  • Customer Service
  • Payment Processing
  • Call Control
  • Quality Assurance
  • Sales closing
  • Complaint resolution

Certification

  • Valid Serving It Right Certificate.

References

References available upon request.

Timeline

Call Center Representative

IKEA
12.2022 - 05.2024

Customer Service Representative

A&W
09.2021 - 11.2022

High School Diploma -

Kwantlen Polytechnic University

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Vanshita Sudhera