Vanshika Sethi
London,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Engagement Support Specialist
Vialto Partners
London, ON
12.2023 - Current
- Provide administrative support to the office staff, including managing calendars, scheduling meetings, and tax papers
- Prepare and distribute correspondence, memos, reports, and presentations as needed
- Maintain and update filing systems, both electronic and physical, ensuring easy retrieval of documents
- Handle incoming calls, inquiries, and requests in a professional and timely manner
- Assist with the coordination of office events, such as conferences, meetings, and trainings
- Assist with special projects and initiatives as assigned by management
- Assisted with various administrative tasks, including data entry, filing, and organizing documents
- Provided support to office staff by answering phones, responding to emails, and directing inquiries to the appropriate personnel
- Assisted with the coordination of meetings and events, including scheduling, room setup, and preparation of materials
- Conducted research and compiled data for reports and presentations
Credit Card Specialist
Toronto Dominion Bank
London, ON
06.2022 - 10.2022
- Responsible for providing the customers with the best solutions and subject matter expertise on TD's digital assets with discretion in dealing with sensitive information
- Responsible for presenting product offers with attention to detail in the offer
- Responsible to follow First Call Resolution, aiming to help clients on the first call
- Obtaining and evaluating relevant data to handle customer queries and complaints
- Keeping detailed records of comments, inquiries, and actions taken
- Identifying and escalating priority cases to team lead and high-level management
- Ensuring that emails/ Escalations received and addressed in stipulated Turnaround time (TAT)
- Updating data management system (EPIC), CRM software as per standard operating procedure of the company.
Customer Service Manager
Aara Café
Jammu, India
04.2019 - 05.2021
- Coaching, educating, and inspiring employees to do their jobs effectively and efficiently
- Managing the customer relations and redressal of walk-in customers of a pioneer cafe and restaurant in Jammu city
- Answered an average of 150+ calls per day from online orders and customers about food delivery and taking orders and follow up with the delivery staff
- Addressing client 'pain spots,' modifying rules and processes, assuring well-trained workers, evaluating customer happiness, and responding to consumer feedback are all part of this process
- Managing and developing social media strategy for café
- Also responding to queries and collaborations with niche networks
- Responsible for generating reports and fully processing the accounts payable and accounts receivable
- Managing inventory and supplies, Organizing events in line with marketing philosophy.
Dental Patient Co-Ordinator
Evergreen Clinic
Jammu, India
05.2017 - 01.2020
- Scheduling and Managing appointments, Prescribing medicines for basic dental treatments like Root canals, Filling jobs, extractions
- Assisting the senior dental Surgeon in performing surgeries and operations, Taking out x-rays
- Managing dental inventory and housekeeping supplies
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable
- Followed up with patients after procedures for proper pain management
- Keeping a track of records as an administrator
- Printing, photocopying and scanning documents, ensuring that other administrative tasks are performed in a timely manner.
Education
Bachelor's in Dental Surgery (B.D.S) -
Himachal Pradesh University
07.2016
Online Diploma in Health & Wellness -
Udemy
Online Diploma in Nutrition -
Udemy
Skills
- Call Management
- Data Collection
- Bookkeeping
- Mail handling
- Data Entry
- Check processing
- Workflow Optimization
- Spreadsheet Management
- Scheduling
- Office Administration
- Clerical Support
- Travel Coordination
- Writing reports
- Medical Billing
- Client Relations
- Professional Communication
- Typing proficiency
- Excel spreadsheets
- Social Media and Promotions
- Data entry documentation
- Data Management
- Accounting skills
- Administrative operations
- Microsoft Excel
- Medical Terminology
- Microsoft Office
- Microsoft Powerpoint
- Adobe Acrobat
- Microsoft Word
- Calender Maintainence
Personality Attributes And Skills
- Flexible; ability to adapt to changing demands, deadlines and new ideas.
- Problem-solving skills and collaborating proactive attitude with diverse cultures and customers.
- Ability to administer, review, edit documents, excellent organizational skills.
- Attention to detail and ensuring that all input and output information is accurate and in sequence.
- Ability to foster excellent customer service experience - in the office or remotely.
- Efficient in using computers, printers and software like MS Office and Google Suite of products.
- Analytical and research skills: Ability to analyze data, negotiate, research complex issues, and provide insights as per situation.
Volunteer Experience
HelpAge India Volunteer, Participated in dental camps held by the NGO -Help-age India, Attended community events provided free medical aids to suffering patients.
References
Available upon Request
Timeline
Engagement Support Specialist
Vialto Partners
12.2023 - Current
Credit Card Specialist
Toronto Dominion Bank
06.2022 - 10.2022
Customer Service Manager
Aara Café
04.2019 - 05.2021
Dental Patient Co-Ordinator
Evergreen Clinic
05.2017 - 01.2020
Bachelor's in Dental Surgery (B.D.S) -
Himachal Pradesh University
Online Diploma in Health & Wellness -
Udemy
Online Diploma in Nutrition -
Udemy
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