Vanshika Sanan
Winnipeg,MB
Summary
Customer-focused with background in counter and rental clerk roles. Skilled in managing transactions, providing exceptional customer service, and handling inventory with accuracy. Known for ability to resolve customer issues efficiently, resulting in increased customer satisfaction and repeat business. Implemented process improvements that streamlined rental operations, enhancing overall service delivery.
Overview
4
4
years of professional experience
Work History
Front Counter Staff Member
Tim Hortons
Winnipeg, Manitoba
11.2024 - Current
- Supported other staff members in completing assigned tasks efficiently.
- Processed payments promptly for customers to exceed productivity standards.
- Completed end-of-day reports according to company standards for accurate record keeping purposes.
- Handled customer complaints professionally by providing resolution or referring them to management if necessary.
Customer Service Representative
Kochartech
Amritsar , India
05.2021 - 12.2023
- Resolve the clients concerns at first point of contact, took the strong ownership and provide effective alternatives options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options and offered empathy to the clients
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided accurate information about products and services to customers
- Developed strong customer relationships, active listening to the clients and educating them accordingly
Education
BBA - Commerce
Baring Union Christian College
Punjab 03-2020
Skills
- Organization
- Maintaining composure
- Cash handling
- Cleanliness
- Complaint resolution
- Verbal and written communication
- Microsoft Excel
- Critical thinking
Timeline
Front Counter Staff Member
Tim Hortons
11.2024 - Current
Customer Service Representative
Kochartech
05.2021 - 12.2023
BBA - Commerce
Baring Union Christian College