Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vanshika Oberoi

Abbotsford,BC

Summary

Strong leader and problem-solver with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Chatters LP
07.2021 - Current
  • Supervising and managing team of 20+ to achieve exceptional customer service and sales goals
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Collaborated with management team to achieve store sales targets and exceeded monthly goals by 15%
  • Resolved customer issues and complaints promptly and effectively, maintaining high level of customer satisfaction
  • Trained and coached employees on product knowledge, sales techniques, and customer service best practices.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Print and Marketing Associate

Staples
09.2019 - 06.2021
  • Collaborated with clients to understand their print and marketing needs, providing personalized solutions and recommendations
  • Designed and produced high-quality print materials, including brochures, flyers, banners, and business cards
  • Managed print projects from start to finish, ensuring adherence to deadlines, budget constraints, and quality standards
  • Conducted thorough quality checks to ensure accuracy in printed materials, including color calibration and proofreading
  • Provided exceptional customer service, addressing client inquiries, resolving issues, and maintaining strong client relationships
  • Maintained inventory of marketing collateral and supplies, tracking usage and reordering as needed.

HR Intern

ONE BCG
05.2018 - 07.2018
  • Supported the HR team in various administrative tasks, such as filing, data entry, and maintaining employee files
  • Prepared HR-related documents, such as employment contracts, letters, and reports
  • Assisted in the recruitment process, including posting job advertisements, reviewing resumes, and conducting initial screenings of candidates
  • Assisted in organizing employee engagement initiatives, such as team-building activities and recognition programs
  • Handled Companies LinkedIn Page for job postings, articles and to connect to ideal candidates.

Education

Bachelors of Computer Information Systems -

University of Fraser Valley
Abbotsford, BC
04.2021

Professional Communication Essentials Certificate -

University of The Fraser Valley

Skills

  • Technical Skills: Web development (html and css), programming (c and java), systems and networking, competitive research and analysis, Microsoft applications (Word, Excel, PowerPoint, Outlook)
  • Skills: Excel, sales trend analysis, PowerPoint, project management, Administration, Adaptability, planning, sales reporting, Coaching, Customer Service and Satisfaction, Staff Supervision
  • Soft Skills: Self Starter, Problem solving, Organizational skills, Risk Management, Multitasking, Teamwork, Leadership, Strong verbal and communication skills, Attention to detail

Certification

  • Digital Marketing and Ecommerce certificate, Udemy - January 2023
  • User Experience Design fundamentals, Udemy - May 2021

Timeline

Assistant Manager

Chatters LP
07.2021 - Current

Print and Marketing Associate

Staples
09.2019 - 06.2021

HR Intern

ONE BCG
05.2018 - 07.2018

Bachelors of Computer Information Systems -

University of Fraser Valley

Professional Communication Essentials Certificate -

University of The Fraser Valley

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Vanshika Oberoi