Vanshika Kalra
Brampton
Summary
Dynamic customer service professional with experience at Rajdhani Sweets and Restaurant, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I streamline processes and foster teamwork, ensuring exceptional hospitality and satisfaction. Proven ability to thrive under pressure while maintaining a positive and friendly demeanor.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Rajdhani Sweets and Restaurant
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
Restaurant Food Server
Pacini
04.2024 - 09.2024
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Accurately took and delivered food and beverage orders, consistently meeting timing and quality standards.
Education
High School Diploma -
Niagara College
Toronto, ON12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Teamwork and collaboration
- Positive and friendly attitude
- Willing to learn
- Hospitality service expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Rajdhani Sweets and Restaurant
11.2024 - Current
Restaurant Food Server
Pacini
04.2024 - 09.2024
High School Diploma -
Niagara College
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