Vanshika Kahal
Halifax,NS
Summary
Results-driven operations manager with a proven ability to lead diverse teams and enhance operational efficiency in fastpaced environments. Skilled in optimizing processes, improving customer satisfaction, and implementing safety protocols that significantly reduce incidents. A strong communicator and problem solver, dedicated to cultivating a high-performing team culture and committed to ongoing professional development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Groupe Dynamite
Dartmouth, Nova Scotia
12.2024 - Current
- Managed a team of over 25 sales associates, driving team collaboration and ensuring efficient store operations across all shifts, resulting in improved overall performance
- Managed inventory control processes, ensuring timely replenishment and accurate stock levels, resulting in a 10% reduction in stockouts and improving sales efficiency
- Partnered with upper management to execute seasonal promotional campaigns, driving an increase in foot traffic and boosting sales during key retail periods
- Optimized team schedules to balance staffing needs and labor costs, ensuring adequate coverage during peak hours while maintaining budgetary constraints
- Led by example in customer service, ensuring a positive shopping experience and upholding the brand's values, resulting in higher customer loyalty
Assistant Manager
Tumi
Etobicoke, ON
05.2023 - 09.2024
- Managed a diverse team of 12 sales associates, fostering a collaborative environment that resulted in a 75% improvement in team productivity
- Achieved a 15% increase in monthly sales, translating to an additional $150,000 in annual revenue through effective coaching and sales strategies
- Developed and executed training programs that improved new hire onboarding time by 30%, and enhanced overall team performance
- Implemented safety initiatives that resulted in a 30% reduction in workplace incidents, effectively cultivating a strong safety culture within the team
- Implemented visual merchandising strategies that led to a 20% increase in product engagement
Sales Associate
Kate Spade New York
Etobicoke, ON
11.2022 - 05.2023
- Surpassed monthly sales targets by 20%, generating an additional $10,000 in revenue monthly
- Increased average transaction value by 25% through effective upselling techniques
- Developed product knowledge training sessions that improved team performance by 15%
- Resolved over 20 customer complaints monthly, maintaining a resolution rate of 95%
- Collaborated effectively with colleagues, contributing to a 20% increase in sales performance
- Assisted in training new hires, reducing onboarding time by 30%
Sales Executive
Signet Jewelers
Etobicoke, ON
08.2022 - 12.2022
- Consistently exceeded sales targets, contributing to a 10% increase in overall store revenue
- Developed relationships with clients, leading to a 20% increase in repeat business
- Assisted in inventory audits, achieving a 98% accuracy rate in stock counts
- Provided training on jewelry products, improving team knowledge and sales performance by 20%
Business Development Associate
Pingaksho Technologies
Etobicoke, ON
04.2022 - 11.2022
- Developed strong relationships with key clients, boosting customer retention rates by 20%
- Increased qualified leads by 25% through effective prospecting and networking
- Resolved customer complaints effectively, enhancing brand reputation significantly
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions
Administrative Assistant
SNV Enterprises
Delhi, India
08.2020 - 03.2022
- Improved office efficiency by 25% by streamlining filing systems, digitizing key documents, and implementing a more organized approach to document storage and retrieval.
- Coordinated and organized company events and meetings, handling logistics for up to 10 events per quarter
- Tracked and reconciled financial transactions, assisting in the preparation of budgets, invoices, and purchase orders, contributing to a 10% improvement in cost control.
- Managed and processed expense reports, ensuring compliance with company policies and reducing report discrepancies by 20%.
Education
Global Business Management -
Humber College
Etobicoke, ON08.2022
Bachelor of Business Administration - Marketing
Amity University
Delhi, India09.2020
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Team leadership
- Client retention
- Market analysis
- Business administration
- Customer relationship management (CRM)
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Business development
- Marketing
- Problem-solving
Timeline
Assistant Manager
Groupe Dynamite
12.2024 - Current
Assistant Manager
Tumi
05.2023 - 09.2024
Sales Associate
Kate Spade New York
11.2022 - 05.2023
Sales Executive
Signet Jewelers
08.2022 - 12.2022
Business Development Associate
Pingaksho Technologies
04.2022 - 11.2022
Administrative Assistant
SNV Enterprises
08.2020 - 03.2022
Global Business Management -
Humber College
Bachelor of Business Administration - Marketing
Amity University
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