Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vanshika Chawla

Winnipeg,MB

Overview

5
5
years of professional experience
1
1
Certification

Work History

Corporate Travel Coordinator

McCare Global
10.2023 - Current
  • Streamlined corporate travel processes for improved efficiency and cost savings.
  • Negotiated favorable rates with airlines, hotels, and transportation providers to optimize company budget.
  • Developed customized travel plans for executive-level employees, ensuring seamless business trips.
  • Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
  • Increased client satisfaction by efficiently managing travel bookings, accommodations, and itinerary changes.

Leisure Travel Consultant

CIBC Winnipeg
01.2023 - 10.2023
  • Asked open-ended questions to understand client needs better and determine the best option
  • Responded to questions, concerns, and complaints from clients and implemented appropriate solutions
  • Communicated benefits and information about insurance to clients and obtained the best rates
  • Developed a loyal clientele base with excellent listening and research skills, while understanding the client's budget options.

Corporate Travel Consultant

American Express GBT Winnipeg
09.2021 - 09.2022
  • Responsible for collecting and recording deposits and final payments
  • Prepared detailed itineraries through Sabre upon bookings to ensure the accuracy of reservations and provided confirmation to clients
  • Kept informed of airline rules and regulations, tariffs and other industry requirements
  • Investigated customer complaints with transportation accommodations and various travel-related providers
  • Process exchanges and refunds for airline tickets
  • Assisted with international travel issues, including passports, visas, and currency
  • Maintain regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability
  • Research travel options & presenting the best deals in terms of requirements.

Senior Technical Support Advisor

Apple Winnipeg
06.2020 - 08.2021
  • Supported and mentored new employees
  • Tracked team members' performance to assess training effectiveness
  • Diagnose, troubleshoot and resolve software and hardware issues
  • Excel in asking probing questions and researching, analyzing and rectifying problems
  • Conduct evaluations to identify areas of improvement
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • Assessed negative customer feedback immediately
  • Researched issues on various computer systems and databases to resolve complaints and answer queries
  • Developed rapport with the customer base by handling difficult issues with patience and professionalism
  • Build customer loyalty by placing follow-up calls for customers who reported product issues.

Customer Care Team Leader

SkipTheDishes Winnipeg
04.2019 - 02.2020
  • Tracked progress against goals, identifying areas where team members need support and reallocating resources as appropriate
  • Monitored team performance, and assessed efficiency in order to improve output
  • Transfer of calls/chats to necessary departments to assist with customers' needs
  • Assisted with resolving customers' complaints and concerns
  • Responding to emails and other documentation for customers' orders
  • Excepted retention calls to provide customers with other methods of taking care of delinquent account balances
  • Addressing customer feedback immediately
  • Provided a high level of leadership support to representatives and clients
  • Collecting, Monitoring and evaluating customer requirements to achieve desired delivery times
  • Building customer loyalty by placing follow-up calls/emails for customers who reported issues
  • Maintaining composure and patience in difficult customer situations.

Education

University of Manitoba
Winnipeg, MB

High School -

Fort Richmond Collegiate
06.2018

Skills

  • Active Listening
  • Sabre
  • Salesforce
  • Cisco
  • Customer Service Oriented
  • Adaptability
  • Tracking and documentation
  • Punctual
  • Amadeus
  • Attention to Detail

Certification

TICO, 09/01/21

Languages

Hindi
Full Professional
Punjabi
Full Professional
Urdu
Professional Working

Timeline

Corporate Travel Coordinator

McCare Global
10.2023 - Current

Leisure Travel Consultant

CIBC Winnipeg
01.2023 - 10.2023

Corporate Travel Consultant

American Express GBT Winnipeg
09.2021 - 09.2022

Senior Technical Support Advisor

Apple Winnipeg
06.2020 - 08.2021

Customer Care Team Leader

SkipTheDishes Winnipeg
04.2019 - 02.2020

University of Manitoba

High School -

Fort Richmond Collegiate

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Vanshika Chawla