Vanshika Arora
Summary
Problem-solving experience in communicating program requirements within job profile. Have strong management and organizational skills, be able to establish relationships with customers, and proactively contact them. Proficient with data in Word, PowerPoint, and Excel, and digitally savvy. Ability to synthesize quantitative information and interact effectively with colleagues and clients using Outlook. The desire for recognition and desire to succeed.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Associate
Metro Inc
06.2023 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Service Advisor Assistant
Fresco Coaters And Painters
01.2018 - 04.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with various stakeholders to promote social services.
- Suggested additional services to customers in order to meet upsell goals.
- Implementing measures to prevents foreseen issues from arising in first place.
Education
Investments Funds In Canada CIFP -
Canadian Securities Institute
Ottawa, ON02.2024
Master's of Accounting - Management Studies
Panjab University
Chandigarh, India05.2021
Bachelor of Commerce - Accounting And Finance
Panjab University
Chandigarh, India05.2018
Skills
- Problem-Solving
- Active Listening
- Decision-Making
- Critical Thinking
- Project Planning
- Time Management
- Interpersonal Communication
- Recordkeeping
- Good Telephone Etiquette
- Excellent Communication
- Multitasking Abilities
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Bank Of Montreal
11.2023 - Current
Customer Service Associate
Metro Inc
06.2023 - 10.2023
Service Advisor Assistant
Fresco Coaters And Painters
01.2018 - 04.2023
Investments Funds In Canada CIFP -
Canadian Securities Institute
Master's of Accounting - Management Studies
Panjab University
Bachelor of Commerce - Accounting And Finance
Panjab University
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