VANSHIKA ABROAL
Toronto,Canada
Summary
Dedicated hospitality professional with experience in luxury guest service, front-of-house operations, and VIP guest relations. With a zeal to deliver seamless check-in/check-out experiences, resolve guest concerns promptly, and uphold the highest service standards in luxury hospitality. Excited to contribute to the exceptional service culture at The Hazelton Hotel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Server, Hostess and Bartender
Curryish Tavern
Toronto, Canada
05.2023 - Current
- Provided efficient service to guests in a friendly, timely and professional manner
- Worked with systems like Toast and took care of back-end operations including menu modifications, sales reports, and sanctioning refunds
- Gained thorough knowledge of OpenTable and responded to guest reviews
- Interacted with guests via email and call regarding setup of private events, price negotiations and upselling
- Built long-lasting customer relations by providing personalized service
- Learnt about various local as well as international wines and beers to suggest apt pairings to guests
- Worked behind bar and created new cocktails for events
Travel and Cultural Writer
BM House Magazine
Gurugram, India
07.2022 - 01.2023
- Conducted in-depth research on various tourist destinations and wrote articles on the same for the magazine
- Well versed in digital marketing and Word Press
Intern
JW Marriott (Alto Vino Restaurant)
Pune, India
12.2019 - 04.2020
- Gained hands-on experience in luxury hotel operations, assisting in guest relations, VIP services, and event coordination, ensuring a five-star hospitality experience
- Handled VIP requests and worked in the Executive lounge as Guest Relations Associate
- Helped organize Asia Chef’s Conclave under the guidance of Hotel Executive Chef Anurag
Education
Hospitality and Tourism Operations Management -
Fanshawe College
Toronto, ON12.2024
Bachelor’s Hotel and Hospitality Administration -
Institute of Hotel Management
Mumbai, India06.2021
Skills
- Problem Solving - Tackled difficult customer situations and came up with a creative solution within limited time
- Reservation & Booking Management - Familiar with OpenTable and backend operations; adaptable to Opera PMS
- Microsoft Office- Proficiency for handling guest records and correspondence
- Upselling and Guest Retention- Increased sales by 30% and ensured 40% guest return rate
- Effective Communication - Worked in a harmonious environment and communicated all tasks clearly
- Multitasking and Versatile- Managed both front-of-house and bar with 40 guests
- Planning and Organization - Worked behind the bar and planned stock as well as prep ahead of service, so things run smoothly
Certification
- OTEC Service Excellence, Ontario Tourism Education Corporation, 12/31/24
- Certified Front Desk Representative, American Hotel & Lodging Association, 11/30/24
- Smart Serve Certification, 04/30/23
Timeline
Head Server, Hostess and Bartender
Curryish Tavern
05.2023 - Current
Travel and Cultural Writer
BM House Magazine
07.2022 - 01.2023
Intern
JW Marriott (Alto Vino Restaurant)
12.2019 - 04.2020
Hospitality and Tourism Operations Management -
Fanshawe College
Bachelor’s Hotel and Hospitality Administration -
Institute of Hotel Management
Similar Profiles
Raven MurphyRaven Murphy
Hostess/ Waitress at Not Your Mamas Café and TavernHostess/ Waitress at Not Your Mamas Café and Tavern
Emily DeBruinEmily DeBruin
Server at Johnnys TavernServer at Johnnys Tavern
Jesse DunawayJesse Dunaway
Restaurant Waiter at Tavern Restaurant GroupRestaurant Waiter at Tavern Restaurant Group