Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Vanshika

Oshawa,ON

Summary

Highly motivated customer service professional with 2+ years of experience in providing excellent service to customers across diverse industries. Skilled in managing customer inquiries and complaints, resolving conflicts, and providing accurate information on products and services. Possess strong communication and interpersonal skills, with the ability to interact with customers at all levels. Proficient in using customer management systems, multitasking, and handling high-pressure situations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Front Desk Receptionist

Super 8 Hotel
Ajax, ON
01.2023 - 05.2023
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Managed over 100 customer calls per day and Increased sales by 10%".

Team Member

Tim Horton's
10.2022 - 12.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted with inventory counts and stocking of merchandise
  • Addressed and resolved customer complaints in polite and professional manner
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Evaluated customer needs and feedback to drive product and service improvements

Customer Care Representative

Teleperformance (Apple Process)
Chandigarh
05.2022 - 09.2022
    • Logged call information and solutions provided into internal database.
    • Responded to customer needs through competent customer service and prompt problem-solving.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Assisted call-in customers with questions and orders.
    • Maintained and managed customer files and databases.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

HR Executive

Inviolate Infotech
Chandigarh
09.2021 - 04.2022
  • Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
  • Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • providing support and guidance to employees and managers regarding HR policies,procedures and programs

Agent

HDFC ERGO
Chandigarh
01.2018 - 01.2021
  • Provide insurance solutions to clients and process policy applications
  • Handle customer inquiries, complaints, and escalations in a timely and professional manner
  • Meet or exceed monthly sales targets and contribute to team goals
  • Collaborate with team members and management to continuously improve sales strategies and customer service processes
  • Resolved caller issues quickly and thoroughly.
  • Advised customers about new products and assisted customers in determining best product for needs.

Education

Post graduate certificate - HR, marketing and entrepreneurship

Trent University
Oshawa, ON
09.2022 - 04.2024

Bachelor of Arts - Economics

Punjab University
Punjab
04.2018 - 04.2021

Skills

Documentation and reporting

undefined

Certification

Certification in QuickBooks, Intuit QuickBooks, India (2022)

Affiliations

  • Toastmasters

Timeline

Front Desk Receptionist

Super 8 Hotel
01.2023 - 05.2023

Team Member

Tim Horton's
10.2022 - 12.2022

Post graduate certificate - HR, marketing and entrepreneurship

Trent University
09.2022 - 04.2024

Customer Care Representative

Teleperformance (Apple Process)
05.2022 - 09.2022

HR Executive

Inviolate Infotech
09.2021 - 04.2022

Bachelor of Arts - Economics

Punjab University
04.2018 - 04.2021

Agent

HDFC ERGO
01.2018 - 01.2021
Vanshika