Preeti WALIA
EDMONTON,Alberta
Summary
Dynamic leader and strategic thinker with a proven track record in boosting sales and enhancing customer satisfaction at Seven Eleven and V&V Fashions. Expert in operations management and customer service, adept at relationship building and strategic planning. Increased customer base through effective marketing and business development strategies. Skilled in financial management and team collaboration, consistently achieving and surpassing sales goals.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
15
15
years of professional experience
Work History
Sales Associate
Seven Eleven
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Owner
V&v Fashions
01.2010 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Expanded business into new markets, cond
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Arts - Business
Delhi University
New Delhi, India01-2003
High School Diploma -
DAV Sr.Sec School
New Delhi, INDIA 05-1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Sales expertise
- Small business operations
- Customer relations
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Financial management
- Business development
- Product branding
- Cost reduction
- Sales management
- Competitive analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Associate
Seven Eleven
10.2021 - Current
Owner
V&v Fashions
01.2010 - 02.2023
Bachelor of Arts - Business
Delhi University
High School Diploma -
DAV Sr.Sec School
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