Vansh Sharma

Klassic Car Wash

07.2022 - Current

Utilized customer service software to manage interactions and track customer satisfaction.
Implemented and developed customer service training processes.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Investigated and resolved customer inquiries and complaints quickly.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Maintained up-to-date knowledge of product and service changes.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Worked flexible hours across night, weekend, and holiday shifts.
Strengthened communication skills through regular interactions with others.

Summary