Vansh Shah
Toronto,Canada
Summary
Dynamic Customer Service Representative with a proven track record at McDonald's, excelling in upselling and customer engagement. Leveraging strong problem-solving abilities and advanced Excel skills, I consistently enhanced revenue through effective communication and trend identification. Committed to fostering positive relationships and delivering exceptional support in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's
Toronto, Canada
03.2023 - Current
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Consistently exceeded upselling targets by recommending meal upgrades, promotions, and product add-ons—boosting daily revenue and transaction size.
- Promoted new products and combo deals with persuasive communication—skills directly applicable to recommending banking solutions.
Peer Mentor
Seneca College
09.2023 - 12.2023
- Provided guidance to new students on campus resources and academic life.
- Led discussions and offered peer support, fostering a welcoming environment.
- Developed strong interpersonal and leadership skills.
Education
International Business - Accounting and Finance
Seneca Polytechnic
North York, ON01.2025
Skills
- Problem-solving and business acumen
- Multitasking and scenario evaluation
- Methodologies for accuracy
- Financial analysis and reporting
- Balance sheet interpretation
- Income statement analysis
- Trend identification in finance
- Upselling and customer engagement
- Advanced computer skills
- Microsoft Office proficiency
- Excel functions and VLOOKUP
- Data pivoting techniques
- Adaptability and continuous learning
Certification
- Investment Funds in Canada (IFC)
Timeline
Peer Mentor
Seneca College
09.2023 - 12.2023
Customer Service Representative
McDonald's
03.2023 - Current
International Business - Accounting and Finance
Seneca Polytechnic
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