Vansh Patel
Regina,Canada
Summary
Dynamic specialist with proven expertise in workforce planning and e-commerce strategies, notably with the Saskatchewan Health Authority. Excelled in enhancing recruitment, retention, and online sales, leveraging skills in WordPress and advanced communication. Achieved a 60% increase in customer acquisition, demonstrating exceptional problem-solving and customer relations acumen.
Overview
6
6
years of professional experience
Work History
Workforce Planning & Employment Strategies Specialist
Saskatchewan Health Authority
01.2023 - Current
- Delivering expert support for key HR initiatives, including job evaluation, salary administration, and market supplement reviews, driving improvements in recruitment and retention strategies across multiple departments
- Engaging with 3 different unions for negotiations and utilized the Collective Bargaining Agreement (CBA) to ensure alignment of workforce planning strategies with union guidelines, supporting fair and effective employment practices for both current and future positions
- Currently Assisting a team of 39 managers, associates, and coordinators in the development and execution of workforce strategies, recruitment and retention to optimize staffing and improve organizational performance
E-commerce Advisor
Government of Canada
01.2023 - 12.2023
- Executed the E-commerce Advisor Contract for 6 months at Saskatchewan Polytechnic, gaining expertise in WordPress, PandaDoc, Shopify, Wix, and SquareSpace
- Offered expert assistance to over 35 local prairie businesses, helping them enhance their online presence and boost sales and customer engagement by utilizing platforms like Shopify
- Collaborated closely with clients to implement targeted marketing strategies on Shopify and GoDaddy, boosting sales revenue and product visibility
- Facilitated seamless integration of upgrades and add-ons between clients and E-commerce platform providers, enhancing website efficiency and usability
Personal Banking Associate (PBA)
TD Canada Trust
01.2021 - 12.2022
- Delivered exceptional customer service to a diverse clientele, serving the basic banking needs of over 500 customers every month
- Provided a deep understanding of client portfolios to offer tailored financial advice, resulting in increased customer satisfaction, and growth in sales
- Played a pivotal role in the successful onboarding of new customers, resulting in an increase by 60% in customer acquisition and a boost in referrals to financial advisors
Office Assistant/Office Administration
Provincial Exhibition of Manitoba
01.2019 - 12.2021
- Demonstrated strong financial insight during a 4-month term position, contributing to essential tasks such as balancing, managing receivables, payables and, conducting bank reconciliations
- Streamlined office efficiency by organizing paperwork, creating, and maintaining spreadsheets, and ensuring updates of essential files on the server
- Played a key role in the successful coordination during the Provincial Exhibition event by ensuring logistical arrangements were executed properly and project milestones were achieved on schedule
Customer Service Representative (CSR)
Bank of Montreal
01.2019 - 12.2020
- Offered impeccable customer service to clients with basic banking needs, consistently managing daily cash flow, and processing over 50 transactions per day with accuracy
- Maintained a client base of 200+ accounts, exceeding quarterly sales targets through offering banking products and services
- Resolving inquiries and concerns on the first interaction, resulting in improved client satisfaction scores each quarter
Education
Bachelor of Business Administration (B.B.A.) - International Business
University of Regina
Regina, SK10.2023
Entrepreneurship - Business
University of Regina
Regina, SK10-2023
Google Project Management - Foundations of Project Management, Project Initiation, Agile Project Management, Project Execution, Capstone and Project Planning
Coursera
01.2023
Meta Social Media Marketing - Social Media Marketing, Media Management, Fundamental of Advertising, Advertising with Meta, Measuring and Optimizing campaigns, and Marketing Capstone
Coursera
01.2023
Skills
- Microsoft Office applications
- Bloomberg Terminal
- WordPress
- PandaDoc
- Shopify
- Wix
- SquareSpace
- Statista
- IBISWorld
- SEMrush
- Ahrefs
- HubSpot
- Salesforce
- Mondaycom
- META Marketing
- Google Analytics
- Google Ads
- Mailchimp
- Trello
- Basecamp
- Smartsheet
- MeisterTask
- Documentation Management
- Quality Assurance
- Expert Problem Solving
- Customer Relations
- Management collaboration
- Advanced Communication
References
- Lisa Lafleur, Director WPES, Saskatchewan Health Authority, (306) 585-6589, Lisa.LaFleur@saskhealthauthority.ca
- Dwight Heinrichs, Marketing Professor, Faculty of Business (UofR), (306) 585-4718, Dwight.Heinrichs@uregina.ca
- Andrew Stevens, Negotiations Professor, Faculty of Business (UofR), (306) 585-4711, Andrew.Stevens@uregina.ca
- Bhavesh Shah, Manager Customer Experience, TD Canada Trust, (204) 901-2009, BhaveshKumar.shah@td.com
- Anthony Parisone, Co-Captain, Hill JDC West / Hill BSS, (306) 519-3442, anthonynicholasparisone@gmail.com
- Brennen Schmidt, Mentor/Judge, Hill JDC West/ AIS, (306) 527-0505, Brennen.Schmidt@ais.com
Academicendeavors
Hill JDC West, 01/01/19, Regina, SK, Team: International Business (Placing 2nd in Western Canada), Team: Business Technology Management (Placing 3rd in Western Canada), Team: Operations Management (Placing 2nd in Western Canada), Vice President External Relations (Placing 2nd in Western Canada)
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Professional Working
Punjabi
Limited Working
Urdu
Elementary
Timeline
Workforce Planning & Employment Strategies Specialist
Saskatchewan Health Authority
01.2023 - Current
E-commerce Advisor
Government of Canada
01.2023 - 12.2023
Personal Banking Associate (PBA)
TD Canada Trust
01.2021 - 12.2022
Office Assistant/Office Administration
Provincial Exhibition of Manitoba
01.2019 - 12.2021
Customer Service Representative (CSR)
Bank of Montreal
01.2019 - 12.2020
Bachelor of Business Administration (B.B.A.) - International Business
University of Regina
Entrepreneurship - Business
University of Regina
Google Project Management - Foundations of Project Management, Project Initiation, Agile Project Management, Project Execution, Capstone and Project Planning
Coursera
Meta Social Media Marketing - Social Media Marketing, Media Management, Fundamental of Advertising, Advertising with Meta, Measuring and Optimizing campaigns, and Marketing Capstone
Coursera
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