Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
ADDITIONAL QUALIFICATION
Languages
Timeline
Generic
Vikram Pasricha

Vikram Pasricha

Summary

Versatile operations and banking professional with a strong track record in managing branch functions, driving process improvements, and navigating complex export operations. Skilled in team leadership, regulatory compliance, client relationship management, and cross-functional coordination. Known for taking initiative in high-pressure roles, building trust across departments, and consistently delivering results that enhance efficiency and service quality.

Overview

22
22
years of professional experience

Work History

General Manager – Operations

THE CONNOISSEURS (DELISHH)
12.2024 - Current
  • Oversaw core functions including production, sales, and distribution
  • Improved operational processes to boost efficiency and reduce waste
  • Handled recruitment, training, and staff performance evaluations
  • Managed budgets and strategic planning aligned with business goals
  • Ensured legal and regulatory compliance across departments
  • Led teams to foster a productive and motivated work environment
  • Analyzed performance and applied strategies to drive profitability

Manager

M/S HUKAM CHAND SHIKHAR CHAND JAIN. & M/S MTS PAPERS INDIA LIMITED.
07.2018 - 11.2024
  • Planned export fund flows and ensured trade compliance
  • Managed contracts, logistics, and shipping documentation
  • Maintained strong client and partner relationships
  • Oversaw customs clearance and government compliance audits
  • Generated regular shipment and payment reports

Service Delivery Manager (AVP)

RBL BANK LTD. (Formerly – THE RATNAKAR BANK LTD)
12.2013 - 04.2018
  • Managing Branch Operations & Services.
  • Back-up Branch Manager & Vault custodian.
  • Responsible for Branch Audits, Branch Scorecards and all Regulatory guidelines.
  • Ensuring compliance and MIS reports to generate and submitted within stipulated timeframes.
  • Checking all account opening documents for the branch and ensuring FTR attained is within the benchmark.
  • Cross selling of all third-party products.

Branch Sales & Service Manager (Hauz Khas – South Delhi)

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
07.2013 - 12.2013
  • Managing entire Branch Operations, services and sales with a team of 9 subordinates including Cash Manager.
  • Back-up Vault custodian.
  • Extracting and compiling various MIS reports for analysis by higher management.
  • Responsible for Branch Audit alerts, NSDL alerts, Compliance Alerts, Branch Service Index and Request/Complaints resolutions.
  • Ensuring compliance to meet the guidelines circulated by Regulatory.

Manager – Cash & Remittance, Retail & Commercial Market

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
09.2007 - 07.2013
  • Managing Cash & Remittance, Foreign Exchange, Compliance items with a team of 5 subordinates including a supervisor and tellers.
  • Supervising Cash Vault of Hauz Khas Branch; maintaining the Quality of Service (QoS) in clients’ handling and management. Extracting and compiling various MIS reports for analysis by higher management.
  • Pushing additional Sales for generating incremental revenues for bank by advising customer the sale of Mutual Funds, Structured products, PMS products and Life and General Insurance products.
  • Managing Compliance Items of Cluster (Large Transaction Report/Mantas/Risk Assessment Forms/IPP)
  • Ensuring timely and accurate processing of customer requirements, as per laid down Operating Procedures and compliance to meet the guidelines circulated by Regulatory.
  • Maintaining the Standards & Guidelines for Internal & External Audits performed in Bank as per Regulatory norms.
  • Maintaining high level of knowledge across products and services offered, NBD channels, processes and procedures including RBI regulations.

Sr. Officer – Cash & Remittance

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
05.2005 - 09.2007
  • Processing of RTGS (Real Time Gross Settlement) and NEFT (National Electronic Funds Transfer).
  • Complete exposure in Processing & Operations including handling discrepancies and holding internal transfers in case of defaults.
  • Liaised with various branches for smooth execution of inter branch activities; custody of security items like foreign currency and traveller cheques/drafts and pay orders, etc.
  • Processing Deposits and Withdrawals of cash in local and foreign currencies and generate and circulate reports on LCTR with higher management on fortnightly basis.

Executive – Foreign Exchange

THOMAS COOK INDIA LTD (IGI AIRPORT, NEW DELHI)
09.2003 - 05.2005
  • Managing Foreign Exchange collection from Duty Free shops.
  • Handling Sale & Purchase transactions over the counter.
  • Co-ordinate with Head branch for Indent and Offload of INR & Foreign Currency.

Education

BBA -

University of Delhi
New Delhi
01.2000

High School Diploma -

LVM Senior Secondary School
New Delhi
01.1997

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Time management
  • Inventory control
  • Team training and development
  • Client relations

Hobbies and Interests

Adventure Driving (Bike Enthusiast) & Listening to Music.

Accomplishments

  • Promoted as a Compliance Head - for South Delhi Branches. (Royal Bank of Scotland)
  • Awarded Best Cluster Cash Manager for Excellent Customer Service. (Royal Bank of Scotland)

ADDITIONAL QUALIFICATION

  • Diploma in Network Centred Computing - Duration: 6 Months, Institute: NIIT – 6 Months
  • Diploma in Multimedia Computing - Duration: 6 Months, Institute: DICS

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

General Manager – Operations

THE CONNOISSEURS (DELISHH)
12.2024 - Current

Manager

M/S HUKAM CHAND SHIKHAR CHAND JAIN. & M/S MTS PAPERS INDIA LIMITED.
07.2018 - 11.2024

Service Delivery Manager (AVP)

RBL BANK LTD. (Formerly – THE RATNAKAR BANK LTD)
12.2013 - 04.2018

Branch Sales & Service Manager (Hauz Khas – South Delhi)

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
07.2013 - 12.2013

Manager – Cash & Remittance, Retail & Commercial Market

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
09.2007 - 07.2013

Sr. Officer – Cash & Remittance

The Royal Bank of Scotland (Formerly known as ABN-AMRO Bank)
05.2005 - 09.2007

Executive – Foreign Exchange

THOMAS COOK INDIA LTD (IGI AIRPORT, NEW DELHI)
09.2003 - 05.2005

BBA -

University of Delhi

High School Diploma -

LVM Senior Secondary School

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Vikram Pasricha