VANSH NAGPAL
Toronto
Summary
I am looking for an opportunity to join a forward-thinking organization where I can apply skills and knowledge to current trends and work dynamically to help the organization grow.
Overview
6
6
years of professional experience
Work History
SUPERVISOR
Black Pepper Indian Kitchen
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
Nando’s, Heartland Mississauga
11.2022 - 02.2023
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Assistant Manager
NANDO'S
- Supervised day-to-day operations to meet performance, quality, and service expectations led to an increase in sales of 20% over the time period.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Management Trainee
Nando’s
07.2019 - 06.2022
- Gained knowledge of company policies, protocols and processes
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
Customer Service Support
Just Dial
01.2018
- Created user accounts and assigned permissions
- Responded to customer inquiries and provided assistance over phone and in person
Le Méridien
12.2017 - 03.2018
- Contributed to team success by completing jobs quickly and accurately
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Education
Resort Management
Lambton College
Mississauga, OntarioB.Sc. - Hospitality
Chandigarh Institute of Hotel Management & Catering
04.1962
Intermediate -
Bal Mandir Sr. Sec. School
Skills
- Business Process
- Improvement
- Critical thinking
- Attention to detail
- Staff Management
- Flexible and dynamic
- Customer Relationship Management
Timeline
SUPERVISOR
Black Pepper Indian Kitchen
03.2023 - Current
Nando’s, Heartland Mississauga
11.2022 - 02.2023
Management Trainee
Nando’s
07.2019 - 06.2022
Customer Service Support
Just Dial
01.2018
Le Méridien
12.2017 - 03.2018
Assistant Manager
NANDO'S
Resort Management
Lambton College
B.Sc. - Hospitality
Chandigarh Institute of Hotel Management & Catering
Intermediate -
Bal Mandir Sr. Sec. School
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