Vansh Kumar
Mississauga,ON
Summary
Detail-oriented professional with experience in office equipment maintenance, chargeback processing, and banking operations. Proficient in Microsoft Excel for data analysis and financial reconciliation. Experienced in handling chargebacks, suspense accounts, and foreign exchange adjustments with accuracy. Strong organizational skills, and the ability to meet deadlines in dynamic environments. A proactive learner focused on process improvement and operational efficiency, committed to delivering high-quality results, while ensuring compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Photocopier Technician
Eulix Digital Printers
04.2024 - 07.2025
- Troubleshoot, service, and optimize office equipment (copiers, printers, scanners, fax machines) on-site and off-site, encompassing adjustments and component replacements for peak performance.
- Create work orders, maintenance reports, and cost estimates, ensuring installations and repairs meet operational and client standards.
- Analyzed customer feedback to determine areas where improvements could be made in terms of service delivery.
Automobile Parts Advisor
Volkswagen
10.2022 - 10.2023
- Analyzed customer requirements and identified appropriate solutions to meet their needs.
- Processed incoming shipments and organized parts in the warehouse.
- Provided product knowledge to customers regarding Volkswagen parts and accessories.
Part time Customer Service Representative
Lowes
Toronto, Ontario
05.2021 - 01.2022
- Assisted customers with product selection and inquiries in-store.
- Handled cash and processed transactions accurately at the register.
- Implemented innovative methods for streamlining the customer service process.
Account Processor
HDFC Bank
Yamuna Nagar, India
06.2019 - 12.2020
- Processed both outgoing and incoming payments and invoices.
- Assisted in opening new bank accounts, ensuring accurate customer information, and compliance with standard procedures.
- Investigated and resolved chargeback disputes, analyzing transaction data, and supporting documentation to ensure efficient resolutions.
- Managed suspense accounts and foreign exchange adjustments, ensuring accurate and timely reconciliation.
Education
Information System Business Analysis - Information Technology
Northern College of Applied Arts And Technology
South Porcupine08-2022
International Business Management - Global Business Management
Northern College of Applied Arts And Technology
South Porcupine08-2021
Bachelor of Commerce - Business Accountancy
Kurukshetra University
Yamuna Nagar, India05-2019
Skills
- Data analysis and reporting: Proficient in Microsoft Excel, Word, and PowerPoint for financial analysis, reporting, and trend identification
- Client communication and problem-solving: Clear communication and resolution of client issues, ensuring high customer satisfaction
- Time management and organization: Effective task prioritization and deadline management in fast-paced environments
- Technical troubleshooting: expertise in diagnosing and repairing office equipment (printers, photocopiers, scanners, etc) To ensure peak performance
- Financial reconciliation: skilled in managing suspense accounts, chargebacks, and foreign exchange adjustments, with a strong focus on accuracy and compliance
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Photocopier Technician
Eulix Digital Printers
04.2024 - 07.2025
Automobile Parts Advisor
Volkswagen
10.2022 - 10.2023
Part time Customer Service Representative
Lowes
05.2021 - 01.2022
Account Processor
HDFC Bank
06.2019 - 12.2020
Information System Business Analysis - Information Technology
Northern College of Applied Arts And Technology
International Business Management - Global Business Management
Northern College of Applied Arts And Technology
Bachelor of Commerce - Business Accountancy
Kurukshetra University