Vansh Deep
Banff,Canada
Summary
Hospitality professional with extensive experience in front desk operations, restaurants, and guest services. Proven ability to enhance guest experiences through effective management of reservations, check-ins, and service delivery. Demonstrated success in upselling and driving sales in high-volume settings, coupled with strong communication and leadership skills. Committed to maintaining safety standards and optimizing workflows to support team efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Shift supervisor
SAFFRON Bistro
Banff, Canada
01.2025 - 09.2025
- Oversee daily front-of-house operations to ensure smooth service and an exceptional guest experience.
- Train and mentor staff to maintain high service standards and support team growth.
- Handle reservations, coordinate with kitchen and bar teams, and resolve guest concerns promptly.
- Monitor sales, drive upselling opportunities, and assist with cash handling and end-of-day reporting.
Restaurant Shift Lead
Bernadette's
Edmonton, Alberta
05.2024 - 12.2024
- Supervised daily operations and ensured smooth service flow.
- Resolved customer complaints and ensured satisfaction promptly.
- Managed inventory and placed orders for supplies as needed.
- Trained and mentored new staff on service standards.
- Maintained cleanliness and organization of dining areas and kitchen.
Front Desk Supervisor
Best Western
Banff, Canada
05.2023 - 04.2024
- Supervised front desk operations and ensured excellent guest service.
- Trained and mentored new front desk staff on procedures and systems.
- Managed guest check-ins and check-outs efficiently during peak hours.
- Handled guest inquiries and resolved issues with professionalism and care.
- Maintained cleanliness and organization of the front desk area at all times.
- Assisted in scheduling staff shifts to maintain adequate coverage.
Front Desk Associate
Best Western
London, Canada
09.2022 - 05.2023
- Welcome and assisted guests with check-in and check-out, managed reservations and room assignments, and handled phone/email inquiries.
- Resolved guest issues promptly to ensure a positive stay, processed payments accurately, and promoted hotel services and upgrades to increase sales.
- Coordinated room assignments based on guest preferences and availability.
Education
Hospitality - Hotel & Resort services management
Fanshawe College of Applied Arts And Technology
London, Ontario04-2024
Skills
- Staff training
- Reservation management
- Sales monitoring
- Inventory control
- Cash handling
- Time management
- Team leadership
- Problem resolution
- Mentorship approach
- Upselling strategies
Languages
French
Professional
Spanish
Limited
Punjabi
Professional
Hindi
Professional
Timeline
Shift supervisor
SAFFRON Bistro
01.2025 - 09.2025
Restaurant Shift Lead
Bernadette's
05.2024 - 12.2024
Front Desk Supervisor
Best Western
05.2023 - 04.2024
Front Desk Associate
Best Western
09.2022 - 05.2023
Hospitality - Hotel & Resort services management
Fanshawe College of Applied Arts And Technology