Vansh Agravat
Regina,SK
Summary
A results-driven retail professional with extensive experience in customer service, team leadership, and operational efficiency. Skilled in managing high-performance teams, optimizing processes, and ensuring customer satisfaction. Known for consistently exceeding transaction targets, enhancing departmental productivity, and implementing strategies that lead to measurable improvements in sales and operational effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Regina, Saskatchewan
01.2025 - Current
- Transaction Efficiency: Processed an average of 250 transactions/week with a focus on fast, accurate service. Contributed to a 15% improvement in checkout speed during high-traffic periods.
- POS System Management: Managed point-of-sale (POS) systems, ensuring seamless transactions and minimal errors, improving overall system uptime by 98%.
- Customer Service Excellence: Delivered superior customer service, consistently exceeding customer satisfaction targets by 10%.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Assisted other departments when needed by providing additional support during busy periods.
Department Supervisor
Real Canadian Superstore
Toronto, Ontario
07.2023 - 11.2024
- Team Leadership: Led a team of 12-15 associates, improving team efficiency and performance by 20% through targeted training and regular evaluations.
- Inventory & Sales Management: Managed inventory and stock levels, contributing to a 15% reduction in stockouts and ensuring a 5% increase in sales in the seasonal department.
- Performance Monitoring: Analyzed sales trends and implemented strategies that led to a 10% increase in sales during key promotional events.
- Safety & Compliance: Conducted safety audits and enforced protocols, resulting in zero safety violations and improving compliance by 25%.
Cashier
walmart
Toronto, Ontario
05.2022 - 06.2023
- Transaction Speed: Processed 200 transactions/shift, improving checkout speed by 10% during peak hours.
- Customer Engagement: Consistently recognized for increasing customer satisfaction, leading to a 5% increase in add-on sales during promotions.
- Inventory Management: Assisted in restocking and organizing product displays, resulting in a 5% boost in seasonal sales.
- Returns Management: Maintained a return rate of 3% or below, ensuring smooth processing and minimizing operational disruptions.
Education
Diploma - Business
Mohawk College of Applied Arts And Technology
Hamilton, None05-2024
Skills
- Point-of-Sale Systems (POS)
- Customer Service Excellence
- Team Leadership & Training
- Sales Analysis & Trend Monitoring
- Inventory & Merchandising Management
- Time Management & Efficiency
- Visual Merchandising
- Employee training
- Cash flow management
- Schedule coordination
- Multi-tasking skill
Certification
- Professional diploma office administration and management-Udemy
- Accounting-Udemy
Key Achievements:
- Transaction Efficiency: Consistently processed over 250 transactions/week, optimizing customer experience and throughput.
- Sales Performance: Improved overall checkout speed by 10-15% across all roles, leading to enhanced customer satisfaction.
- Team Leadership: Led teams that consistently exceeded performance expectations by 20%, driving both sales and operational efficiency.
- Operational Streamlining: Identified and implemented process improvements that reduced stockouts by 15% and enhanced inventory management accuracy.
Core Competencies
- Effective Communication: Clear and concise verbal and written communication. Active listener.
- Customer Focus: Deliver value based on customer needs and develop strong customer relationships.
- Drive Results: Exceeded performance goals and delivered exceptional outcomes in high-traffic environments.
- Situational Adaptability: Adjusts leadership style and problem-solving strategies based on team dynamics and situations.
- Developing Talent: Led, coached, and mentored teams to success through feedback and stretch assignments.
- Operational Efficiency: Identified process improvements, implemented strategies for inventory control, and streamlined workflows.
- Accountability: Took ownership of tasks, maintained follow-through, and ensured results.
- Team Engagement: Fostered an inclusive and collaborative work environment where associates thrived.
Timeline
Head Cashier
Home Depot
01.2025 - Current
Department Supervisor
Real Canadian Superstore
07.2023 - 11.2024
Cashier
walmart
05.2022 - 06.2023
Diploma - Business
Mohawk College of Applied Arts And Technology
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