Tanishq Jain

*Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

*Ensure all inbound & outbound orders are processed in clients SAP systems

*Maintain and generate reports as needed for customers and management

*problem solve, multi-task, and organize workloads for company

*Send out invoices/receipts and assist clients make payments.

*Adhering to the SOPs as provided by Senior Management

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Used POS system and billing erp to process sales, returns, online orders, and gift card activations.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Mentoring, motivating and supporting the sales team in their sales process
• Maintaining a superior customer satisfaction rating while building a relationship of trust with the clients
• Develop and implement innovative sales strategies that maximize revenue generation.
• Conduct market research and competitive analysis.
• Maintaining clear and accurate reporting, activity tracking and forecasting within MS Dynamics CRM
• Assist with financial reporting and budgeting.